Senior Manager, Consumer Tools and Technology

🕒 il y a 26 jours

🌲 North Carolina – Distant

🌲 North Carolina – Remote

⏰ Temps Plein

🟠 Senior

👔 Manager

👻 Score fantôme 13%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Brightspeed

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2022

💼 Conseil

📦 Logistique

📡 Télécommunications

💰 €500 000 000 Private Equity Round en 2023-05

Consulting • Logistics • Telecommunications

Brightspeed est un fournisseur de services Internet par fibre optique, qui propose des forfaits Internet haut débit sans contrats annuels ni frais de résiliation. Ils offrent une variété de forfaits, y compris un forfait de 2 Gig pour un streaming, un gaming, des appels vidéo, et des téléchargements et téléversements sans effort, un forfait de 1 Gig pour plusieurs utilisateurs à haut débit, un forfait de 500 Mbps pour le streaming HD et le gaming compétitif, et un forfait de 200 Mbps pour les petits foyers. Brightspeed met l'accent sur la fourniture d'un Internet rapide et fiable avec une tarification transparente, et se concentre sur l'expansion de la connectivité dans les zones mal desservies. Ils proposent des promotions spéciales telles que trois mois de service gratuit pour les nouveaux clients fibre optique.

Description

• Lead the strategy, delivery, governance, and continuous improvement of operational tools, technology, business processes, and order flow governance • Serve as business owner for operational technology initiatives supporting Sales and Care and Customer Success organizations • Partner with Information Technology, Product, Sales, Customer Care, and Operations teams to identify needs and define system requirements • Oversee testing, validation, quality assurance, production readiness, and technology implementation • Lead the Tools, Tech and Process organization consisting of two managers and one specialist • Own the roadmap for Sales, Customer Care, and Order Operations technology • Drive automation, workflow improvements, operational documentation, adoption plans, and continuous system optimization • Lead the Order Flow Operations organization and enterprise governance of customer orders from submission through completed installation • Coordinate the enterprise Order Flow War Room and cross-functional resolution of high-priority order issues • Manage operational governance for a monthly order pipeline exceeding 40,000 customer orders • Reduce order fallout from approximately 25% to below 10% • Improve order quality and install readiness, reducing avoidable dispatches and contributing to more than $2 million in projected annual savings • Develop root cause analyses, corrective actions, exception-handling improvements, dashboards, operational reporting, and KPI monitoring • Facilitate cross-functional operational reviews and executive War Room sessions • Lead Lean and continuous improvement initiatives using automation and technology • Drive accountability, change management, executive communications, leadership development, and customer-focused operational excellence

🎯 Exigences

• Bachelor's degree in Business, Information Systems, Operations, Engineering, Computer Science, or related field • 7–10 years of progressive leadership experience in Sales, Sales Operations, Technology, Business Operations, Telecommunications, or Customer Operations • Experience leading business technology initiatives and operational transformation programs • Demonstrated experience gathering business requirements and partnering with IT organizations • Experience leading User Acceptance Testing (UAT), business validation, and production deployments • Strong knowledge of operational workflows and order management systems • Experience leading cross-functional operational governance • Strong analytical, problem-solving, and organizational skills • Advanced experience with Power BI, Tableau, SQL, Excel, or similar reporting tools • Lean, Six Sigma, Agile, or Product Management experience preferred

🏖️ Avantages

• Competitive compensation • Medical insurance • Dental insurance • Vision insurance • Life insurance • Employee assistance program • 401(k) plan with company match • Voluntary benefits • Paid time off programs • Wellness support covering physical, emotional, and financial health • Flexible work arrangements depending on position, business needs, and individual circumstances • Technology enabling team connectivity • Hybrid workforce environment • Equal opportunity and inclusion initiatives • Reasonable accommodation for applicants with disabilities/veteran status