Regional Channel Manager

🕒 il y a 1 mois

🏄 California – Distant

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⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 16%

infoinfo

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Broadvoice

Broadvoice

51 - 200 employés

🏥 Santé

📦 Logistique

💼 Conseil

💰 Private Equity Round en 2020-12

Healthcare • Logistics • Consulting

Broadvoice est une entreprise de communication basée sur le cloud qui offre des solutions de communications unifiées (UCaaS) et de centre de contact (CCaaS) pour les entreprises. Leurs produits comprennent des systèmes téléphoniques professionnels, du SIP trunking, des outils de vidéo et de collaboration, de la messagerie professionnelle, un logiciel de centre de contact omnicanal, une assistance par agent alimentée par l'IA et des analyses, la gestion de la main-d'œuvre, ainsi que des intégrations avec des plateformes telles que Microsoft Teams et Zapier. Broadvoice cible les clients B2B dans divers secteurs tels que la santé, le commerce de détail, l'éducation, le gouvernement et les services financiers, et propose des programmes partenaires et BPO (CXHub) pour soutenir le déploiement et les services gérés.

Description

• Leverage an existing partner network to source and close new pipeline • Recruit, onboard, and activate strategic CX partners, TSDs, VARs, MSPs, and independent agents • Build relationships with TSD leadership to grow mindshare and deal flow • Develop joint business plans with top partners covering revenue targets, enablement milestones, and co-sell activities • Identify partners best positioned to penetrate midmarket accounts and prioritize investment • Educate and train partners on Broadvoice and GoContact solutions, competitive positioning, and the midmarket sales motion • Attend partner sales calls, conduct negotiations, and assist in closing end-user opportunities • Host and facilitate partner events, webinars, and field days • Differentiate Broadvoice from competitors through communication and updated selling tools • Partner cross-functionally with Sales, Marketing, Product, and Operations on territory strategy and partner needs • Deliver forecasts, pipeline updates, and QBR-ready reporting to leadership • Represent Broadvoice at industry events, 2-3 annual trade shows, and partner meetings • Surface partner and market feedback to inform product roadmap and go-to-market strategy • Manage a partner portfolio with minimal oversight • Resolve partner and customer escalations with Sales Operations, Customer Experience, and Business Support • Travel 30-50% for partner visits, TSD events, field activities, and trade shows • Promote the Broadvoice brand in partner and customer interactions • Hit quarterly revenue quota through partner-sourced and partner-influenced pipeline • Drive net-new partner activations each quarter and maintain 5-7x pipeline coverage • Grow regional account pipeline and closed-won revenue month over month • Report pipeline health weekly via Salesforce and participate in forecast calls

🎯 Exigences

• Must be in Southern California (USA) • 5-7+ years in a channel sales or partner management role within the CCaaS/UCaaS ecosystem • Established, active relationships with TSDs, VARs, MSPs, and/or independent agents in the region • Expert-level understanding of Contact Center (CCaaS) and Unified Communications (UCaaS) solutions • Proven success selling and/or enabling partners to sell into midmarket accounts • Experience with Salesforce CRM for pipeline management, forecasting, and activity tracking • Experience with virtual meeting platforms • Exceptional rapport-building, communication, and follow-up skills, including presenting to individuals or groups in person and virtually • Reliable personal transportation • Ability to travel a minimum of 30-50%

🏖️ Avantages

• Remote-first approach • Work-life harmony • Clear growth paths • Access to learning resources • Mentorship • Diversity, inclusion, and sense of belonging • Meaningful work and opportunity to make an impact

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