Customer Experience Specialist

🕒 il y a 10 mois

🌽 Illinois – Distant

🌽 Illinois – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💝 Support Client

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Bump Health

Site WebLinkedInTous les Emplois

51 - 200 employés

🧘 Bien-être

⚕️ Assurance santé

🛒 Commerce de détail

Wellness • Healthcare Insurance • Retail

Bump Health est une entreprise dédiée au soutien des mères et des familles en fournissant des produits sûrs et de confiance pour la grossesse et au-delà. À travers ses différentes marques, telles que Bump Boxes, Bitsy Boxes, Glow Organics, et d'autres, Bump Health offre une large gamme de produits de bien-être, médicaux et de style de vie. L'entreprise s'engage à être 'la meilleure amie des mamans' en priorisant les mamans et en s'assurant que les familles ont accès aux meilleures options d'assurance disponibles. Bump Health utilise la technologie et se concentre sur la croissance pour améliorer et élargir continuellement ses offres, créant une expérience parentale de bout en bout.

Description

• At Bump Boxes, we are passionate about our mission: making Mom’s life easier. • We work hard to offer unparalleled customer service and amazing products for pregnancy and beyond. • We take care of each other and foster an environment of professional development, creative thinking and growth. • Responsibilities will include, but are not limited to: answering inbound customer calls, chat help, outbound customer follow up, entering orders, answering emails, data entry, filing duties and other tasks in various computer systems as assigned. • This individual will work with management to plan, organize and implement processes that enable our continued growth. • Providing exceptional customer care in an expedient manner that satisfies individual needs of each customer including but not limited to account management, sales, and tracking. • Answering incoming calls, text, emails and chats across multiple platforms • Understanding and promoting Bump Boxes products, culture and values • Assessing the unique needs of customers using consultative methods and recognizing potential sales opportunities • Be willing to help team members complete various tasks to accomplish organizational goals • Maintaining strict confidentiality of customer information • Fully utilize the systems, tools, training, and resources provided to maximize potential • Assist other departments with varies tasks as needed

🎯 Exigences

• Customer service experience (phone experience preferred) • Strong communication skills (verbal and written) • Excellent decision-making abilities • Must be able to relate well to customers and co-workers in an atmosphere of mutual respect, and be able to respond appropriately to direction and constructive criticism from a supervisor • Regular attendance and punctuality

🏖️ Avantages

• Employee Stock Option Plan • Health Insurance • Employee Recognition Program • Family Friendly Atmosphere • …and the pride of working at the fastest growing company in the region!