Account Manager

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Buyers Edge Platform

Site WebLinkedInTous les Emplois

501 - 1000 employés

📦 Logistique

🏭 Fabrication

🏨 Hôtellerie

💰 €425 000 000 Private Equity Round en 2024-04

Logistics • Manufacturing • Hospitality

Buyers Edge Platform est à la pointe de la révolution de l'industrie de la restauration grâce à la technologie, au pouvoir d'achat et aux partenariats collaboratifs. Nous nous engageons à renforcer l'efficacité et à offrir une visibilité sans précédent aux acteurs de l'ensemble de l'écosystème de la restauration (opérateurs, distributeurs, fabricants). Avec un portefeuille diversifié de plus de deux douzaines de marques, notre mission est claire : réduire les coûts, rationaliser la chaîne d'approvisionnement de la restauration et faire passer l'industrie du manuel à l'automatisé. Aujourd'hui, nous sommes l'un des plus grands acteurs du secteur de la restauration avec plus de 200 000 sites opérateurs à travers l'Amérique du Nord et plus de 60 milliards de dollars de volume d'achats agrégés. Notre engagement envers l'excellence de la restauration se traduit par quatre domaines de valeur distincts : Réseau d'Achats Numériques, Solutions Fraîches, Gestion de la Chaîne d'Approvisionnement et Logiciels. Buyers Edge Platform est plus qu'un fournisseur - nous sommes un partenaire stratégique dans le cheminement vers un avenir plus efficient, connecté et automatisé pour l'industrie de la restauration.

Description

• Serves as the primary owner of the customer relationship, tasked with driving retention, growth, and product adoption across the ArrowStream and Buyers Edge Platform (BEP) portfolios. • Build and maintain multi-threaded relationships across customer organizations, including Executive & User stakeholders through structured recurring engagements, on-site meetings, and Business Reviews • Lead Executive Business Reviews that demonstrate ROI, strategic alignment, and the system’s long-term business value. • Own customer communication on behalf of ArrowStream, serving as the primary point of contact and ensuring timely, professional, and value-driven engagement across all touchpoints. • Maintain high established standards of account retention for the assigned customer portfolio; own and lead the full renewal cycle for assigned accounts, including contract preparation, presentation, negotiation, and timely closure • Identify and pursue upsell and cross-sell opportunities while partnering with ArrowStream and BEP brand teams to execute. • Proactively review account health scores and usage data to identify retention risk and execute mitigation strategies. • Develop and maintain proficiency in the ArrowStream system and relevant BEP brands, serving as a strategic product advisor who connects system features and capabilities directly to customer business outcomes and ROI. • Act as a product advisor who maps platform capabilities directly to customer business goals. • Capture & translate customer feedback and enhancement requests into prioritized, actionable data for the Product team. • Maintain accurate, real-time records in the CRM database. Document detailed customer insights, including organizational changes that could impact account stability. • Act as the internal advocate and coordinator for assigned accounts — partnering with Implementation, Sales, Data, and Customer Success teams to ensure seamless onboarding, platform adoption, data integrity, and timely issue resolution.

🎯 Exigences

• 5+ years of Account Management or Customer Success experience within a SaaS environment, with demonstrated project management proficiency. • Familiarity with food service, hospitality, or supply chain technology is strongly preferred. • Proven ability to thrive in dynamic, evolving environments, working independently while effectively collaborating across cross-functional teams and with subject matter experts. • Demonstrated track record of consistently meeting or exceeding renewal, retention, and upsell targets in a SaaS environment. • Strong commercial acumen; ability to lead strategic account planning, navigate complex pricing conversations, and close contract renewals with confidence. • Ability to translate complex data, analytics, and platform capabilities into clear business cases that demonstrate platform ROI and drive customer value. • Exceptional ability to confidently engage, influence, and build long-term trust with stakeholders ranging from day-to-day users to C-suite and VP-level executives. • Experience designing and facilitating Executive Business Reviews that effectively communicate adoption, strategy, and business impact. • Natural inclination to represent the customer internally and drive superior outcomes. • Ability to travel overnight a few nights/month. • Bachelor’s degree or related experience • Competency in working with MS Office applications • Proficiency with Excel • CRM, Jira, and Customer Service Software

🏖️ Avantages

• Amazing coverage to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life! On top of this, we also offer a 401(k) plan with company match. • Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation. • Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don’t have to accrue time off in order to take it!