Supplement Sales Specialist

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bVital - Park City, UT

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51 - 200 employés

Fondée en 2017

🏥 Santé

🧘 Bien-être

Healthcare • Wellness

bVital est une clinique située à Park City, dans l'Utah, qui propose des soins neuro-régénératifs de précision axés sur la santé cérébrale et la récupération. Utilisant le protocole Eckel®, la clinique combine des tests avancés de biomarqueurs, la médecine par fréquence (lumière, son, champs électromagnétiques), ainsi que la médecine régénérative et fonctionnelle pour créer des programmes individualisés pour la longévité cognitive, la récupération des traumatismes crâniens et commotions, ainsi que des soins précis pour la maladie de Parkinson. Fondée par le Dr Greg Eckel, N. D. , M. S. O. M. , et Kitty Stoneburner, bVital met l'accent sur les plans de traitement axés sur le test avant tout, le traitement des causes profondes et le réajustement continu pour une optimisation cérébrale et une récupération à long terme.

Description

• Run bVital's supplement business end-to-end: from the first conversation with a patient about their protocol to the follow-up call that keeps them on it month after month. • Report to the COO and own supplement revenue as a number on the business's scorecard. • Conduct supplement review and reorder calls with existing patients using consultative frameworks and approved scripts; close orders live on the call whenever possible. • Explain each supplement's purpose in plain language, connecting it to the patient's specific goals and provider intent. • Handle objections with empathy and facts, not pressure. • Drive recurring purchases through continuity framing, routine simplification, and proactive follow-up. • Identify clinically appropriate add-ons or bundles when they genuinely serve the patient. • Keep the CRM clean and current after every consult. • Own escalation and recovery for patients who are stuck ordering, have run out of supplements, or feel unsupported. • Deliver white-glove ordering support through the patient portal, email, and phone. • Ensure every patient leaves the interaction with clear next steps, timelines, and a follow-up plan. • Reduce ordering friction through templates, walkthroughs, and proactive outreach before patients hit a wall. • Monitor Zendesk and portal feedback trends and address recurring issues at the source. • Build and maintain a clean supplement performance dashboard. • Develop and refine SOPs, call scripts, and training materials for the program. • Support hiring and onboarding of supplement support representatives.

🎯 Exigences

• Genuine knowledge of supplements, functional nutrition, or integrative health (you can speak to this conversationally, not just technically) • 2+ years in a sales, patient success, or health-adjacent customer-facing role • Consultative selling skills: you close by helping, not by pushing • CRM proficiency and the discipline to keep records accurate after every interaction • Self-directed: you manage your own pipeline, follow-up cadence, and program without needing a manager behind you • Bonus points: Experience in a clinical wellness, functional medicine, or nutraceutical environment • Familiarity with Zendesk or similar support tools • Background in building or refining SOPs and sales scripts

🏖️ Avantages

• 50% employer-paid health insurance (employee-only coverage), eligible after your first full month • $1,000 annual treatment credit for bVital services, plus tiered service discounts at the Park City center • 15 PTO days annually (10 vacation, 5 sick), plus 6 paid holidays with floating options • 401(k) eligibility after 60 days • 40% staff discount on in-house supplements and wellness products • $500 annual training and education allowance • Paid conference and travel opportunities upon approval