Senior Strategic Customer Success Manager

🕒 il y a 20 jours

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Calendly

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2013

☁️ SaaS

⚡ Productivité

🏢 Entreprise

💰 €3 502 700 000 Series B en 2021-01

SaaS • Productivity • Enterprise

Calendly est une plateforme d'automatisation de la planification qui simplifie la coordination des réunions. Elle propose des options de disponibilité personnalisables, des intégrations avec des outils de calendrier et de visioconférence, ainsi que des fonctionnalités telles que les sondages pour réunions et les rappels. Calendly vise à accroître la productivité en réduisant l'effort nécessaire pour organiser des réunions pour les particuliers et les équipes.

Description

• Managing a diverse portfolio of Calendly’s largest accounts ($40k + ARR) leading with strategic plans that ensure adoption, retention, and long-term growth. • Understanding and navigating complex customer environments to uncover expansion opportunities across multiple business units and stakeholders. • Delivering a white-glove experience by proactively identifying & mitigating risk and opportunities, fostering executive engagement, and building long-term roadmaps that demonstrate measurable ROI. • Acting as a strategic partner by aligning Calendly’s product with customer business objectives, leveraging advanced configurations, integrations, and use cases. • Collaborating cross-functionally with Sales, Product, and Support to elevate the customer voice and influence product direction. • Playing a leadership role in CS operations by contributing to process evolution, playbook development, and CS-wide initiatives. • Confidently representing Customer Success across internal and external forums; building trust and alignment through strong communication and strategic thinking.

🎯 Exigences

• 5+ years of experience in Customer Success, Account Management, or Sales within a SaaS/PLG environment. • Strong track record of owning and growing complex Enterprise accounts, especially those with multi-team and multi-product usage. • Skilled in analyzing customer data to drive strategic outcomes and uncover trends that inform proactive engagement. • Confident with tools like Salesforce, Gainsight, and other CS systems; dedicated to keeping internal systems up-to-date and accurate. • Demonstrated ability to operate autonomously, influence cross-functional decisions, and contribute to team growth and maturity. • Excellent communicator with strong business acumen and a sharp eye for balancing customer satisfaction and company goals. • Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time.

🏖️ Avantages

• Competitive benefits • Quarterly Corporate Bonus program • Equity awards