Manager – Learning and Implementation

🕒 il y a 1 mois

⛰️ Colorado – Distant

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💵 $105 000 - $140 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 2%

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🗣️🇺🇸🇬🇧 Anglais requis

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CampMinder

51 - 200 employés

Fondée en 2001

💼 Conseil

🏥 Santé

🏨 Hôtellerie

Consulting • Healthcare • Hospitality

CampMinder est une entreprise technologique qui offre une plateforme de gestion complète pour les camps d'été. Leur logiciel convivial comprend plus de 20 outils spécifiques aux camps, conçus pour rationaliser les opérations des directeurs de camp, des responsables d'inscription, des infirmières et des coordinateurs du personnel. Les solutions de CampMinder couvrent divers aspects de la gestion de camps, tels que l'inscription, la gestion de la santé, les candidatures du personnel, la communication, les finances et la gestion d'événements. La plateforme comprend également l'application Campanion, qui utilise la reconnaissance faciale pour partager des photos de camp avec les familles. Avec une approche centrée sur le client, CampMinder vise à soutenir les chefs de camp pour rendre chaque été mémorable tout en optimisant les tâches administratives. Leur service s'adresse à des camps de toutes tailles, des petits camps de jour aux grands camps de vacances. CampMinder allie passion pour les camps d'été et technologie innovante pour fournir des solutions fiables et évolutives qui améliorent l'expérience du camp pour les familles et le personnel.

Description

• Own the strategic direction and roadmap for Implementation and Learning • Manage and develop implementation specialists and learning content specialists • Direct technical setup and onboarding priorities and standards for camps • Direct curriculum, self-serve content, and knowledge base infrastructure • Design adaptable learning programs and implementation processes • Partner with Support, Success, Sales, and Product teams • Keep Learning aligned with platform changes and modernization efforts • Define and report metrics including launch quality, time-to-value, and support case deflection • Adjust the roadmap based on performance data

🎯 Exigences

• Experience managing people, including motivating a team, holding people accountable to clear expectations, and managing a budget responsibly • Experience setting strategy for an area of a business and translating goals into priorities, tradeoffs, and a clear plan • Experience with Learning and Implementation roles in SaaS businesses • Familiarity with best practices in Learning and Implementation, including how AI is changing customer onboarding, enablement, and learning • Experience using real data to set priorities, make tradeoffs, and explain sequencing decisions • Ability to define success metrics, track impact, and adjust approach based on data • Experience representing work in high-stakes conversations with senior leaders, frustrated customers, or cross-functional groups

🏖️ Avantages

• Annual Bonus Program with eligibility for $7,000 bonus • Robust medical, dental, and vision coverage options with generous employer contributions • $500 employer HSA contribution for HSA-compatible plans • Ability to choose where you work - remotely, in the office, or a mix • Resources to support mental health and emotional well-being • 12 weeks of 100% paid parental leave for all new parents, including via adoption, surrogacy, and foster care • 401(k) with 4% company matching • Trust-Based (flexible) PTO • $900/year wellness allowance • Company-paid subscriptions, training, and support for using AI professionally and personally • Paid loss leave to recover from miscarriage or stillbirth • HSA and wellness allowance contributions may be used toward childcare, eldercare, adoption fees, and fertility treatments like IVF

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