Solution Engineer

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Candor Health

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2022

⚕️ Assurance santé

🤖 Intelligence artificielle

☁️ SaaS

Healthcare Insurance • Artificial Intelligence • SaaS

Candor Health est une plateforme d'intelligence en santé pilotée par l'IA, qui se concentre sur la fourniture de données de haute qualité sur les prestataires pour améliorer les résultats en matière de santé. En gérant les réseaux de prestataires et en fournissant des données en temps réel via une API, Candor permet aux entreprises de santé de prendre des décisions éclairées concernant les prestataires de soins, les plans d'assurance et l'appariement des patients. La plateforme offre des données complètes sur les professionnels et les établissements de santé, aidant les utilisateurs à améliorer leurs services et à rationaliser leurs opérations.

Description

• Join client calls to understand unique customer workflows and business requirements • Ideate and architect solutions for implementing Candor's healthcare data into client systems • Serve as the technical expert explaining our API, flat file exports, and UI capabilities to customers • Maintain and update the comprehensive data dictionary and documentation • Set up and configure custom data exports tailored to individual client needs • Implement last-mile technical solutions to ensure seamless data integration for clients • Act as a primary point of contact for clients, coordinating across internal engineering teams • Collaborate closely with product, data, and engineering teams to translate customer needs into technical requirements • Provide technical consultation during the sales process and post-implementation support • Stay up-to-date on healthcare data standards and client integration best practices • Create clear technical documentation, integration guides, and solution proposals for stakeholders • Troubleshoot integration issues and provide timely resolution to customer technical challenges

🎯 Exigences

• 3+ years of experience in forward deployed engineering, solutions engineering, technical consulting, or other customer-facing technical roles • Proficient in SQL, with experience writing complex queries for data validation, transformation, and troubleshooting • Strong background in APIs, data integration, and technical solution design • Skilled at explaining complex technical concepts to both technical and non-technical stakeholders • Hands-on experience with structured data formats (JSON, CSV, XML) and relational databases • Familiarity with CRM systems, data pipelines, and customer success or support platforms • Detail-oriented and analytical, with strong problem-solving skills • Excellent communication skills with a customer-first mindset; skilled at active listening and translating customer needs into technical solutions • Proactive in identifying opportunities for product improvements, technical automation, or enhanced customer outcomes • Experience with healthcare workflows, regulatory compliance (e.g., SOC2, CMS), payer systems, provider data, or interoperability standards (e.g., HL7, FHIR) is a plus

🏖️ Avantages

• Remote (US-based) • Work-life balance is also important