Senior Director – Head of Patient Services

Emploi pas sur LinkedIn

🔥 il y a 5 heures

🇺🇸 États-Unis – Télétravail

💵 $240 000 - $315 000 / an

⏰ Temps Plein

🟠 Senior

👔 Directeur

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Capricor Therapeutics, Inc.

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51 - 200 employés

Fondée en 2005

🏥 Santé

🧬 Biotechnologie

💊 Pharmaceutique

Healthcare • Biotechnology • Pharmaceuticals

Capricor Therapeutics, Inc. est une entreprise de biotechnologie en phase clinique développant des thérapies à base de cellules et d'exosomes, concentrée sur la médecine de précision pour la dystrophie musculaire de Duchenne et d'autres maladies graves. La société fait progresser les cellules cardiosphères allogéniques (CDCs) et les plateformes d'exosomes à travers un pipeline multi-étapes, incluant la thérapie cellulaire expérimentale (deramiocel) et des approches pour le chargement d'oligonucléotides thérapeutiques dans les exosomes. Capricor met l'accent sur le développement axé sur le patient, la recherche translationnelle et les partenariats stratégiques pour apporter des médicaments biologiques novateurs aux patients.

Description

• Lead the design, implementation, and ongoing management of Capricor's U.S. patient services organization for the anticipated launch of deramiocel, a cell therapy for Duchenne muscular dystrophy • Develop and execute the U.S. patient services strategy and launch-readiness plan • Build and lead an integrated patient support model covering referral and enrollment, benefits investigation, prior authorization and appeal support, case management, affordability, treatment coordination, and ongoing patient support • Map, standardize, and improve the patient and caregiver journey • Establish governance, escalation pathways, business continuity plans, and service standards • Lead implementation and day-to-day oversight of hub and patient services vendors • Design and manage financial assistance and affordability programs • Partner with Market Access and field reimbursement teams on payer policies, reimbursement requirements, and access pathways • Lead treatment-center onboarding and readiness • Define handoffs among the hub, treatment centers, specialty pharmacy, distribution partners, field teams, patients, and caregivers • Develop escalation protocols for access barriers, incomplete referrals, scheduling delays, and treatment-center capacity constraints • Lead vendor implementation, budget management, business reviews, service-level agreements, KPIs, quality measures, and launch-readiness dashboards • Define data requirements, integrations, reporting cadence, privacy controls, and issue-resolution processes • Use operational insights to identify root causes, drive corrective actions, and improve program effectiveness and scalability • Develop and maintain SOPs, work instructions, training materials, and documentation standards • Ensure compliance with regulatory, legal, privacy, quality, and company requirements • Partner with Quality and Compliance on monitoring, auditing, deviations, corrective actions, and vendor oversight • Maintain inspection-ready documentation and promote patient focus, accountability, and disciplined execution • Build and lead the patient services organization, including future roles as business needs evolve • Own workforce planning, hiring, onboarding, training, coaching, and performance management • Set objectives and operating norms, develop team capabilities, and foster collaboration • Serve as the senior internal subject-matter expert for patient services and provide updates, recommendations, and risk assessments to executive leadership • Perform other duties consistent with the scope and seniority of the role

🎯 Exigences

• Bachelor's degree required • Progressive experience in patient services, hub operations, or a related function within the biotechnology or pharmaceutical industry, including meaningful leadership responsibility • Demonstrated success building, launching, or scaling patient support programs for rare disease, specialty, or other complex therapies • Deep working knowledge of benefits investigation, prior authorization and appeals processes, case management, affordability programs, and patient access operations • Experience managing external vendors, budgets, contracts, implementation plans, service levels, and performance improvement • Strong cross-functional leadership, problem-solving, and decision-making skills • Ability to translate strategy into detailed execution • Ability to operate effectively in a fast-paced, growth-stage environment with evolving priorities and a high degree of accountability • Excellent written, verbal, and executive communication skills • Strong attention to detail and documentation discipline • Advanced degree or clinical credential such as an MBA, MPH, RN, PharmD, or comparable qualification preferred • Experience with cell therapy, gene therapy, infused products, or other therapies requiring coordinated treatment-center readiness and high-touch patient support preferred • Experience establishing patient services capabilities from the ground up in a pre-commercial or early-commercial biotechnology company preferred • Familiarity with rare-disease patient communities, caregiver needs, and family-centered support models preferred • Experience with patient services technology, data integrations, dashboards, privacy requirements, and operational analytics preferred • Strong problem-solving and decision-making skills • Vendor management and negotiation skills • Ability to work in a fast-paced, rapidly scaling environment • Ability to influence without authority and collaborate effectively across functions

🏖️ Avantages

• Discretionary annual performance bonus eligibility • Long-term equity incentive awards may be available depending on role level • Employer-sponsored medical coverage • Employer-sponsored dental coverage • Employer-sponsored vision coverage • Company-paid basic life insurance • Company-paid AD&D insurance • 401(k) plan with company match • Paid time off • Company holidays • Paid parental leave • Additional voluntary benefits • Wellness programs may be available

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