Account Manager

🕒 il y a 16 jours

🇺🇸 États-Unis – Télétravail

💵 $60 000 - $90 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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CareXM

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2008

🏥 Santé

☁️ SaaS

🤝 B2B

💰 Private equity en 2020-12

Healthcare • SaaS • B2B

CareXM est un partenaire en coordination des soins qui offre des services de triage infirmier, d'engagement des patients et de télé-secrétariat médical adaptés aux soins à domicile et aux organisations de prestataires. Leur plateforme propose un triage infirmier 24/7 (vitesse moyenne <35s vers une infirmière diplômée), un engagement proactif des patients en sortie, une documentation assistée par IA, des intégrations EMR, et un support de télémédecine pour réduire la charge des cliniciens, standardiser les flux de travail et améliorer l'alignement sur les remboursements. CareXM soutient des milliers d'organisations de prestataires à travers tout le pays et exploite les données de plus de 2 millions d'interactions annuelles pour informer les opérations et la prestation des soins.

Description

• Manage the needs of CareXM’s key accounts as a client advisor and advocate • Retain and grow revenue through strategic account management • Work directly with CareXM clients and internal teams to retain key accounts • Manage relationships for an assigned number of key accounts • Develop strategic account plans supporting customer satisfaction, revenue growth, and client referrals • Work closely with healthcare professionals • Act as a trusted advisor and advocate • Travel occasionally to support client relationships and/or the sales team • Prepare and deliver informed Quarterly Business Reviews to executive team members • Coordinate with Sales, IT, Implementations, Customer Support, Training/Quality, Operations, and other internal teams to ensure consistent service delivery • Lead and facilitate resolution of client issues, changes, or enhancements • Introduce and implement service enhancements with clients • Create meeting agendas and document meeting notes and client communications • Develop creative solutions within available options • Communicate client changes and updates to internal teams • Maintain frequent and effective client contact, particularly during account upgrades or changes • Serve as a subject-matter expert on best practices and policies • Monitor industry trends and their impact on customers • Prepare and deliver operational Weekly/Monthly meetings and Quarterly Executive Business Reviews • Upsell available tools and solutions to meet client objectives • Execute promised deliverables effectively

🎯 Exigences

• Bachelor’s degree • 5+ years of sales and/or account management experience required • 2+ years of experience working with large accounts desired • Previous experience working in the healthcare industry or with healthcare technology • Strong relationship development and management skills • High level of self-agency and empathy • Ability to demonstrate extreme ownership over a dedicated set of accounts, supporting larger Hospice and Home Health organizations across the country • Experience utilizing strategic account management practices • Proven track record of managing and scaling high-value, enterprise-level client relationships • Exceptional communication skills with the ability to articulate complex ideas clearly to stakeholders at all levels, from frontline teams to executive leadership (C-suite) • Ability to quickly learn key characteristics of new products/solutions and communicate their value to customers • Excellent problem resolution skills • Ability to develop and maintain relationships with C-Level executives • Ability to establish oneself as a trusted advisor • Ability to lead a diverse group in addressing customer needs • Highly motivated and results-oriented • Previous experience using Salesforce as the project reporting tool and forecasting method, preferred • Ability to occasionally travel to support customers and/or industry conferences • Familiarity with clinical terms, processes, and procedures • Deep knowledge and understanding of CareXM products, tools, and services

🏖️ Avantages

• Health insurance • Flex Spending/Health Savings Accounts • Dental Insurance • Vision insurance • Short Term Disability • A Day of service (8 hrs to volunteer in addition to earned PTO) • Paid training • Paid time off • 401(k) plan • Life insurance • Employee assistance program

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