Senior Account Manager

🕒 il y a 16 jours

🏈 Alabama, Arizona, +22 états de plus – Distant

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $100 000 - $115 000 / an

⏰ Temps Plein

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Packback

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2014

📚 Éducation

🤖 Intelligence artificielle

☁️ SaaS

💰 Private equity en 2024-04

Education • Artificial Intelligence • SaaS

Packback est une entreprise de technologie éducative qui propose une plateforme axée sur la pédagogie alimentée par l'IA pour des discussions étudiantes basées sur l'investigation, des retours en temps réel sur l'écriture, et la prévention de l'originalité/plagiat pour les établissements d'enseignement K-12 et supérieur. Cette plateforme SaaS automatise le retour formatif et l'assistance à la notation, s'intègre aux systèmes de gestion de l'apprentissage, et met l'accent sur l'utilisation responsable et transparente de l'IA pour améliorer l'engagement des étudiants, les compétences en écriture, et les résultats d'apprentissage.

Description

• Manage a portfolio of 20–40 accounts across onboarding, fulfillment, renewal, and upsell • Maximize customer value by guiding institutions toward full platform adoption and desired learning outcomes • Translate data-driven insights into actionable strategies and compelling presentations • Build and maintain collaborative relationships with institutional stakeholders, including superintendents, provosts, deans, administrators, and instructional designers • Monitor customer adoption rates and develop strategic plans to increase platform utilization • Plan and coordinate professional development workshops and seminars for faculty and teachers • Communicate event goals and requirements to Curriculum Success Managers executing training sessions • Monitor contract health scores and identify accounts at risk of churn • Implement targeted interventions to address customer challenges and improve satisfaction • Serve as a subject matter expert on Packback platform features and updates • Maintain deep knowledge of Packback’s AI-driven features and user experience enhancements • Identify and build repeatable solutions for known problems, especially for new systems • Travel domestically up to 25% to meet key decision-makers • Support Packback’s mission to improve education outcomes through technology that strengthens writing, critical thinking, and student-centered learning

🎯 Exigences

• 5+ years of experience in Account Management for education technology and/or SaaS company • Track record of multi-threading and building relationships with executive level stakeholders (e.g., Provosts, VPAA, etc.) • Demonstrated success managing and growing complex enterprise accounts with multiple stakeholders and various contract lengths • Proven track record of meeting or exceeding revenue retention and expansion goals (e.g., NRR, GRR, upsell/cross-sell targets) • Experience partnering with a Customer Success Manager and working cross-functionally with Sales, Product, Support, and Marketing teams • Strong understanding of the Higher Education landscape, including institutional decision-making structures, academic workflows, and technology adoption challenges • Willingness to travel as required, up to 25% of time • Must be authorized to work for any employer in the U.S. without sponsorship • Must reside in one of the eligible states: Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Iowa, Illinois, Indiana, Kentucky, Massachusetts, Maryland, Michigan, New Jersey, North Carolina, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Texas, Virginia, Washington, or Wisconsin

🏖️ Avantages

• 12 weeks of paid leave for welcoming new children • Multiple Health and Welfare Benefit Options (Medical, Dental, Vision) • 401k plan (with employer matching) • Flexible + Remote Work Opportunities • Unlimited Paid Time Off (PTO) • Employer Assistance Program (EAP) • Calm and DoorDash subscriptions • Career development paths with support and training

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV