Course Operations Specialist

🕒 il y a 8 jours

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Catalyst Education

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2018

📚 Éducation

☁️ SaaS

🤝 B2B

💰 Non equity assistance en 2019-10

Education • SaaS • B2B

Catalyst Education est une entreprise spécialisée dans les technologies éducatives qui propose des contenus de cours entièrement personnalisables et une plateforme web conçue pour les classes modernes. Catalyst se positionne auprès des enseignants et des départements pour construire et dispenser des cours numériques qui augmentent la motivation des étudiants et approfondissent l'apprentissage à grande échelle. Son site web met l'accent sur des fonctionnalités destinées aux enseignants, aux départements et aux étudiants, et propose des démonstrations. Le site mentionne également "200 000+", suggérant une base d'utilisateurs ou une portée considérable.

Description

• Own day-to-day course setup in Salesforce, ensuring client profiles are accurate across complex, multi-tiered purchase and pricing structures. • Act as the point of contact for university bookstores and third-party resellers, managing workflows and resolving fulfillment inquiries. • Set up and maintain access across multiple third-party reseller sites to ensure inventory availability and accurate distribution. • Coordinate inventory and product changes when pricing or product updates occur, ensuring external partners transition to active codes and retiring obsolete assets. • Anticipate and proactively communicate the changes to external partners ahead of seasonal semesters to prevent order friction. • Partner with internal stakeholders to maintain clear workflows, deadlines, and handoffs between Salesforce course setup and external fulfillment. • Document and improve operational workflows to reduce manual errors as we scale, and support repeatable execution.

🎯 Exigences

• 3+ years of experience in Operations, Sales Operations, Fulfillment or similarly detail-oriented process work • Strong attention to detail and comfort working in multi-step operational processes • Excellent written and verbal communication skills • Strong organizational skills • Strong problem solving capabilities • Experience in EdTech, SaaS, or Higher Education operations is preferred • Exposure to course operations, reseller fulfillment, access code management, or billing workflows • 2+ years of hands-on CRM experience • Familiarity with seasonal product cycles and partner-facing operational processes • Experience supporting cross-functional work between departments • Experience working directly with university bookstores or institutional programs (such as Inclusive or Equitable Access) is a major plus.

🏖️ Avantages

• Health, dental, vision • 401(k) with match • Home office stipend • Flexibility: Hybrid work schedule and flexible PTO • And more!