Customer Service Call Center

Emploi pas sur LinkedIn

🕒 il y a 12 jours

🐊 Florida – Distant

🐊 Florida – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💝 Support Client

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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CCS

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501 - 1000 employés

💰 €33 000 000 Venture Round - CCS Medical en 2004-07

CCS est une entreprise pour laquelle aucun texte descriptif n'a été fourni. Des détails supplémentaires sont nécessaires pour créer une description courte précise et déterminer les secteurs pertinents. Veuillez fournir des informations sur l'entreprise telles que produits, services, clients ou secteur.

Description

• Obtains and process authorizations for reorders. • Resolve patient issues and ensures accurate reorder processing via phone, document processing, and medical record validation. • Ensures patients have all required medical documentation to permit billing of services as assigned. • Maximizes patient base through retention efforts and cross-selling via phone. • Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients. • Audits configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities. • Maintains a strong understanding of medical documentation, Insurance requirements, and company procedures. • Maintains a high degree of confidentiality always due to access to sensitive information. • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.

🎯 Exigences

• Minimum high School diploma or GED equivalent. • Customer Service Experience Preferred. • Proficient computer literacy, strong keyboarding, and ability to key data accurately • Strong attention to detail, multi-tasking, communication, and organizational skills are essential. • Exceptional phone and email etiquette. • Position may require evening and weekend availability.

🏖️ Avantages

• Medical, dental, and vision insurance • 401(k) with company match • Paid time off (vacation and holidays) • Ongoing training and professional development • Remote or hybrid work options • Wellness programs and mental health support