Customer Support Agent

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🕒 il y a 12 jours

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Triumphs of Talent

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🌍 Impact social

🤲 Charité

🤝 À but non lucratif

Social Impact • Charity • Non-profit

Triomphes du Talent est une plateforme de reconnaissance qui célèbre les réalisations des femmes leaders à travers divers secteurs. Leur initiative phare, les Women of Impact Awards 2025, honore les contributions exceptionnelles et les parcours inspirants des femmes, promouvant leur impact transformateur dans leurs domaines respectifs et communautés.

Description

• Respond to user inquiries across our support channels with speed, empathy, and accuracy. • Troubleshoot issues related to games, payments, and in-app features for Rips and Triumph Arcade. • Advocate for users internally by surfacing recurring problems so we can fix root causes. • Spot trends in user feedback and escalate them so we can stay ahead of issues as we grow. • Contribute ideas and improvements that help the support team scale for the future.

🎯 Exigences

• Digital experience on any platform. You're comfortable navigating apps, tools, and online systems and can learn new ones quickly. • Availability to work a full time 40-hour weekly schedule. • Strong written communication with empathy and attention to detail, maintaining accuracy and speed even in stressful situations. • Demonstrated ability to perform in a fast-paced environment, juggling multiple priorities without sacrificing quality. • Previous customer support experience is a plus. • Familiarity with the TCG and/or gaming world is a plus. • Your own computer and a reliable internet connection.

🏖️ Avantages

• Work from anywhere. A fully remote role with a supportive online work environment and a team that has your back. • High growth. We promote from within. Our support leadership and managers come from internal employees who started right where you will. • High impact. The feedback you gather from users helps shape the product as we scale to hundreds of thousands of users. • Competitive pay. $21/hour to start.