E-Commerce Coordinator – Animal Health

Emploi pas sur LinkedIn

🕒 il y a 2 jours

🦬 Montana – Distant

🦬 Montana – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🛍️ Spécialiste e-commerce

🚫👨‍🎓 Aucun diplôme requis

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Cencora

Site WebLinkedInTous les Emplois

10 000+ employés

💼 Conseil

📦 Logistique

🏥 Santé

Consulting • Logistics • Healthcare

Cencora est une entreprise dédiée à l'amélioration de la santé et du bien-être des personnes et des animaux à travers le monde. Héritière de l'legacy d'AmerisourceBergen, Cencora propose une vaste gamme de solutions de pointe dans l'industrie, comprenant la logistique spécialisée, l'entreposage, la recherche de médicaments, le soutien au développement clinique, et bien plus encore. Elle offre des services de commercialisation et d'accès des patients, ainsi que des services de distribution en gros et spécialisée. Cencora sert une clientèle diversifiée, incluant des entreprises pharmaceutiques, des cabinets médicaux, des pharmacies et des systèmes de santé. L'entreprise étend également ses services à la santé animale, en gérant des opérations et en livrant des produits pour le soin pharmaceutique animal. Avec une forte présence mondiale, Cencora a pour objectif de redéfinir la prestation de soins de santé grâce à des produits et des solutions innovants, s'efforçant de créer des futurs plus sains pour tous.

Description

• Monitor orders that error in the interchange and investigate the causes • Rekey orders as needed • Identify and troubleshoot Web order issues and contact clinics and/or sales staff to resolve them • Process requests to set up Web Access Profiles • Maintain profiles using the Website Admin Site and communicate setup completion • Maintain, update, and research product information, including descriptions, availability, compliance issues, backorders, allocations, new products, and closeout items • Collaborate with Purchasing and Marketing to support a smooth online purchasing experience • Monitor MSDS and CVP sites and contact providers regarding manufacturer information and issues • Research products to accurately supply MSDS and Compendium information • Monitor product changes to ensure accurate Web display • Update Product and Customer Sets to ensure location-specific and state-compliant product visibility • Monitor marketing and manufacturer communications about clinic promotions • Build and maintain Customer and Product Sets for promotions • Provide customer service by phone, email, and fax • Train clinic and sales staff on website features • Handle inquiries about accounting, DEA questions, products, warehouse issues, telephone orders, OSR/ISR questions, freight, pharmacy, and other MWI services • Troubleshoot clinic issues and reach solutions satisfactory to clinics and sales staff

🎯 Exigences

• Flexible availability between 9am–6pm EST • High School Diploma/GED or equivalent experience required • 2+ years of experience in customer service, customer support, order management, customer operations, sales support, or a related field • HDI Customer Service Representative (HDI-CSR), CCPC Global Certified Client Service Specialist (CCSS), or equivalent certification preferred • Business or technical degree strongly preferred • Proficient in Microsoft Office, specifically Word and Excel • At least two years of relevant experience in enterprise e-commerce system customer service, maintenance, and support, or business system analysis and support • Knowledge and proficiency in detailing products on www.mwianimalhealth.com • Ability to communicate effectively in individual or group situations • Ability to organize and present information to others and deliver high-impact presentations • Customer-oriented and responsive to customer needs and priorities • Ability to respond quickly to changes in day-to-day operations • Self-starter able to develop objectives, action plans, priorities, checkpoints, and performance indicators

🏖️ Avantages

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities