Customer, Digital Experience Specialist

🕒 il y a 10 jours

🏈 Ohio – Distant

🏈 Ohio – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🛍️ Spécialiste e-commerce

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Legrand

Site WebLinkedInTous les Emplois

10 000+ employés

🏭 Fabrication

🔧 Matériel

🤝 B2B

Manufacturing • Hardware • B2B

Legrand est une multinationale française et un leader mondial dans les installations et solutions électriques et numériques pour les bâtiments. Elle conçoit, fabrique et vend une large gamme de produits pour les bâtiments résidentiels, commerciaux et industriels — y compris les interrupteurs et prises, les systèmes de gestion de câbles, le contrôle d'accès, les onduleurs et l'infrastructure d'énergie pour les datacenters — et propose des offres groupées pour les datacenters et les applications de transition énergétique. Le groupe met l'accent sur le design, le développement durable/RSE, les acquisitions ciblées et les solutions numériques ; il emploie environ 39 600 personnes et a réalisé près de 9,5 milliards d'euros de ventes en 2025.

Description

• Support the execution of CX and DX priorities, projects, and day-to-day operational needs • Maintain and improve customer-facing website content and digital operations • Coordinate landing page updates, stakeholder requests, issue tracking, testing, and routine site maintenance • Support content governance, review cycles, ownership tracking, quality checks, version control, and messaging standards • Improve content discoverability through content structure, metadata, naming conventions, internal search optimization, and SEO practices • Maintain digital content across web pages, tools, forms, documentation, FAQs, and sales enablement assets • Support configuration, documentation, testing, and improvement of digital tools, forms, templates, and workflows • Assist with workflow improvements, automation support, routing, approvals, tracking, and reporting • Monitor tool usage, content engagement, feedback, and adoption trends • Translate VOC, survey feedback, and field insights into content, workflow, and digital improvement opportunities • Support closed-loop feedback processes and simplify customer journeys by reducing friction • Support customer data quality, consistency, and governance across digital tools and customer-facing platforms • Collaborate with Sales, Marketing, Customer Service, Product Management, IT, and CX/DX teams • Provide day-to-day guidance and support adoption of tools across Sales and Customer teams

🎯 Exigences

• Associate or Bachelor’s degree in Marketing, Digital Experience, Business, Communications, or a related field; equivalent experience will be considered • 3–5 years in digital experience, sales enablement, CX, website operations, or a similar role • Experience supporting, configuring, maintaining, or documenting tools, workflows, forms, or customer-facing assets • Exposure to CRM systems such as Salesforce, collaboration tools such as SharePoint, and digital platforms • Experience working cross-functionally to support sales, CX, or digital initiatives preferred • Familiarity with UX/UI principles, usability best practices, and design system standards considered an asset • Working knowledge of SEO, website search optimization, metadata, and content discoverability • Experience developing and supporting digital tools using HTML, CSS, JavaScript, and other web technologies • Strong troubleshooting and debugging skills • Ability to organize, write, edit, and maintain clear, accurate, customer-friendly digital content • Understanding of content governance, review cycles, ownership tracking, quality standards, version control, and content lifecycle management • Ability to gather input, clarify requirements, and support stakeholder alignment • Comfort working with digital platforms, workflow tools, content systems, and basic reporting or tracking mechanisms • Ability to use website feedback, usage insights, content engagement, and stakeholder input to identify gaps and improvements • Ability to partner across Sales, Marketing, Customer Service, Product Management, IT, and CX/DX teams

🏖️ Avantages

• Medical coverage • Dental coverage • Vision coverage • High employer 401K match • Paid time off (PTO) • Holiday pay • Short-term disability benefit plans • Long-term disability benefit plans • Above-benchmark paid maternity and parental leave • Bonus opportunities in accordance with the Company’s incentive plans • Paid time off to volunteer • Employee Resource Group network • Remote work