Senior Professional Services Consultant

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $100 000 - $115 000 / an

⏰ Temps Plein

🟠 Senior

💼 Consultant

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ChartHop

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2020

👥 RH Tech

☁️ SaaS

🏢 Entreprise

HR Tech • SaaS • Enterprise

ChartHop est une plateforme dynamique de gestion des opérations humaines axée sur la connexion et la visualisation des données RH pour aider les organisations à planifier, gérer et engager efficacement leur personnel. La plateforme intègre divers modules, dont le SIRH, les revues de rémunération, la planification des effectifs et des solutions d'engagement de la performance, fournissant un outil complet pour les opérations humaines, les responsables financiers et les managers. Avec des capacités comme des tableaux de bord alimentés par l'IA, des organigrammes et des calendriers d'entreprise unifiés, ChartHop vise à faciliter la prise de décision basée sur les données et à promouvoir la transparence et l'efficacité au sein des organisations.

Description

• Configure and manage complex compensation planning cycles spanning merit, bonus, and equity workflows • Build and troubleshoot compensation and bonus formulas using proprietary formula languages • Audit data inputs and validate outputs at every stage to ensure accuracy before delivery • Develop custom compensation outputs including PDF letter templates and ad hoc reporting • Identify trends and inconsistencies across customer data and surface clear recommendations • Configure, set up, and migrate third-party integrations and SFTP connections for existing customers • Diagnose and resolve integration issues, data mapping/transformation errors, and sync failures using both the ChartHop UI and API response objects • Validate data flows end-to-end and ensure outputs meet customer specifications • Serve as the primary point of contact for customers throughout each engagement • Set and manage project expectations across stakeholders at all levels, from technical teams to executive sponsors • Translate complex technical concepts clearly for non-technical audiences; build customer confidence at every stage • Partner with Customer Success to maintain continuity and a consistent customer experience • Create and maintain internal documentation; train teammates on processes as they evolve • Provide structured product feedback to Engineering and Product based on patterns across engagements • Contribute to the processes and playbooks we're building to scale the Professional Services function

🎯 Exigences

• 4-6 years of experience in Professional Services, SaaS, consulting, or a related field • Proven ability to manage complex, multi-phase projects independently from scoping through delivery • Direct customer-facing experience across company sizes, from SMB to Enterprise • Experience configuring or managing third-party integrations and SFTP connections • Strong aptitude for data structures, technical systems, and software configuration • Experience with HTML, CSS, or Markdown (used for building compensation letter templates) • Experience with complex custom formulas (Excel, Python, SQL, or equivalent) • Familiarity with REST APIs and third-party integration patterns • Outstanding written and verbal communication skills; equally effective with technical and non-technical audiences.

🏖️ Avantages

• Offers Equity • $5K Bonus