Consultant

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💼 Consultant

🦅 Parrain de Visa H1B

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Granicus

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1999

🏛️ Gouvernement

☁️ SaaS

📋 Conformité

Government • SaaS • Compliance

Granicus est une entreprise technologique axée sur le secteur public qui propose un Government Experience Cloud et une gamme de services numériques pour les agences locales, étatiques, fédérales, éducatives et des districts spéciaux. Ses produits incluent des plateformes d'engagement et de communication, des services et clouds opérationnels (pour les permis, licences, dossiers, demandes de services 311), la gestion des réunions et des agendas, des sites web/CMS, des outils de conformité, ainsi qu'un Agent AI dédié à l'Expérience Gouvernementale pour offrir un service en libre-service 24h/24 et 7j/7. Granicus aide les organisations du secteur public à moderniser la prestation de services, accroître l'engagement citoyen, automatiser les flux de travail et améliorer l'efficacité opérationnelle.

Description

• Execute comprehensive multichannel strategy projects for public sector clients, including complete management of project scope, timeline and requirements • Perform discovery and planning functions, including stakeholder and audience interviews, content audits and assessments, and overall current state analysis • Use data and empathy to discover insights, then translate those insights into actionable plans, including personas, customer journeys, messaging frameworks and more • Offer expertise and recommendations to clients, and closely collaborate with internal team members and contractors • Act as a primary client feedback conduit to GXG leadership • Continuously demonstrate a polished, professional relationship with colleagues and clients • Occasionally represent the Granicus Experience Group in speaking roles, panel participation, webinars, workshops and client outreach • Become an expert on Granicus products and future product development by keeping abreast of new and upcoming enhancements to our platform

🎯 Exigences

• 5+ years of consulting, digital strategy, user experience or customer experience preferably in a digital/social media company serving government or at a government agency • Proficient in core CX skills, ie. human-centered design, journey mapping, persona development, content strategy, quantitative and qualitative research methodologies, etc. ideally supporting a government client • Proficient in digital-communications tools, and preferably the Granicus family of products, ranging from email marketing, online collaboration, website content management systems, online forms, and social networks to the next new thing • Solid written, verbal and presentation skills and workshop facilitation skills in a heavy client-facing capacity • Experience digesting data and deriving insights that lead to actionable recommendations • Understand and use digital tools, technologies and trends, then leverage those for client success, including research and discovery efforts • Strategic thinker with the ability to exercise independence, autonomy, and sound judgment in making account recommendations and decisions. • Ability to be flexible in a changing work environment and to work well under pressure • Passionate about public service, citizen engagement and all things digital

🏖️ Avantages

• Employee Resource Groups to encourage diverse voices • Coffee with Mark sessions • Teams communities focused on wellness, art, furbabies, family, parenting, and more • Special guests to discuss issues impacting our employees