Senior Manager

🕒 il y a 6 jours

🏄 California – Distant

🏄 California – Remote

💵 $170 000 - $235 000 / an

⏰ Temps Plein

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Chime

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2013

💳 Fintech

Fintech

Chime est une entreprise de technologie financière qui propose divers services bancaires par le biais de partenariats avec The Bancorp Bank, N. A. ou Stride Bank, N. A. , tous deux membres de la FDIC. Bien que Chime ne soit pas une banque, elle offre de nombreux produits financiers, notamment des services bancaires en ligne, une carte de débit Visa, des comptes d'épargne à haut rendement, des cartes de crédit sécurisées pour la construction de crédit, et un découvert gratuit avec SpotMe. L'entreprise permet également aux utilisateurs de recevoir leur salaire jusqu'à deux jours à l'avance grâce au dépôt direct, d'envoyer et de recevoir de l'argent instantanément et de réaliser des dépôts en espèces sans frais chez certains détaillants. Chime met l'accent sur la transparence des frais, sans frais mensuels, sans frais de découvert, et offre des fonctionnalités de sécurité robustes. Chime ne délivre pas de chèquiers personnels mais permet aux utilisateurs d'envoyer des chèques numériquement. L'entreprise est largement reconnue pour son application bancaire mobile conviviale et son service client.

Description

• Lead forecasting, capacity planning, scheduling, and workforce optimization activities across a large-scale global customer operations organization supporting more than 4,000 agents. • Develop staffing plans that align member demand, service level objectives, employee experience, and financial goals. • Partner with Operations, Finance, Vendor Management, and Analytics teams to ensure workforce strategies support business priorities and long-term growth. • Monitor workforce performance, identify emerging risks and opportunities, and recommend staffing adjustments that improve operational outcomes. • Establish and enhance processes that improve forecast accuracy, staffing efficiency, schedule effectiveness, and workforce performance. • Champion AI, automation, and emerging workforce technologies to improve scalability, forecasting precision, and operational decision-making. • Manage, coach, and develop a high-performing workforce management team while fostering a culture of accountability, collaboration, inclusion, and continuous improvement.

🎯 Exigences

• 7+ years of workforce management experience supporting large-scale customer operations environments. • 3+ years of people leadership experience with a demonstrated track record of coaching, developing, and retaining high-performing teams. • Deep expertise in forecasting, capacity planning, scheduling, real-time management, and workforce analytics that drive measurable business outcomes. • Experience supporting complex operations with thousands of agents across multiple geographies, channels, and outsourced vendor partners. • Strong analytical skills and experience translating workforce data into actionable recommendations for operational and executive stakeholders. • Experience driving process improvements, operational efficiencies, and cross-functional initiatives that improve service delivery and business performance. • Passion for leveraging AI, automation, predictive analytics, and workforce technologies to modernize workforce management practices and improve decision-making.

🏖️ Avantages

• Competitive salary based on experience • 401k match plus great medical, dental, vision, life, and disability benefits • Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off • 1% of your time off to support local community organizations of your choice • Annual wellness stipend to use towards eligible wellness related expenses • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents • Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more. • In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too! • A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress