Fixed Operations Coach

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Chris Collins Inc.

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1 - 10 employés

Fondée en 2010

🤝 B2B

📚 Éducation

B2B • Education

Chris Collins Inc. est une société de coaching de performance et de formation qui aide les concessions automobiles à améliorer la rentabilité des départements de service, la productivité des techniciens, la satisfaction client (CSI), le recrutement et la rétention des employés grâce à des systèmes éprouvés, des formations à la demande, des programmes de coaching, des livres, des ateliers et des interventions publiques. L'entreprise propose des guides pas à pas, du contenu de formation gratuit (podcasts, blogs, vidéos), des cahiers de recrutement et du conseil visant à augmenter les marges bénéficiaires nettes et brutes, transformant ainsi les départements de service en opérations plus efficaces et axées sur le client.

Description

• Audit operations and identify profit leaks • Train advisors in real-world selling strategies • Coach managers in leadership, accountability, KPI mastery, and execution • Help teams transform not just numbers—but culture • Deliver hands-on coaching and tactical implementation on-site with dealerships across the US and Canada • Involved in virtual coaching and working shoulder-to-shoulder with dealerships in person

🎯 Exigences

• 5+ years of being a high-performing Service Manager or Fixed Ops Director in heavy/commercial truck and car operations. • A proven track record driving customer satisfaction (NPS/CSI), profitability, and developing high-functioning teams. • A self-starter who thrives in varied dealership environments—adept at earning trust and commanding attention. • Passionate about teaching and mentoring: you’ve mastered the real-world systems under pressure. • Excellent communication skills; comfortable leading training sessions and working with all personalities. • Available and eager for frequent travel (up to 3 weeks per month U.S. & Canada).

🏖️ Avantages

• Partnering with a respected leader in automotive coaching and fixed ops growth • Receive training in our proprietary service systems and tools • Collaborate with a team of high performers who value autonomy, integrity, and results • Make a tangible difference in the lives of customers and fixed operation professionals, and drive profitability of dealerships