Customer Success Associate

🕒 il y a 7 mois

🇺🇸 États-Unis – Télétravail

💵 $67 500 - $79 500 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🏆 Customer Success

🦅 Parrain de Visa H1B

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Clarify Health Solutions

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2015

⚕️ Assurance santé

🤖 Intelligence artificielle

🧬 Biotechnologie

💰 €150 000 000 Series D en 2022-04

Healthcare Insurance • Artificial Intelligence • Biotechnology

Clarify Health Solutions est une entreprise spécialisée dans l'analytique de santé, offrant des perspectives enrichies par l'IA pour améliorer la prise de décision pour les prestataires de soins de santé, les payeurs, les technologies et services, ainsi que les secteurs des sciences de la vie. Leurs solutions sont conçues pour aider à augmenter les revenus, maîtriser les coûts, orienter les soins et exploiter les données pour obtenir de meilleures performances dans l'industrie de la santé. Ils utilisent diverses sources de données et des méthodologies de benchmarking avancées pour fournir des perspectives exploitables et ont aidé leurs clients à débloquer un ROI significatif et une croissance des revenus.

Description

• Help manage a portfolio of customers and relationships with each customer. • Provide on-site and off-site assessments and consultative services. • Help conduct business reviews and meetings with customers on an ongoing basis. • Establish and develop strong, credible relationships with customers. • Become a subject matter expert in the use of Clarify’s technologies. • Facilitate training for customers on the use of Clarify’s products and solutions. • Project manage pool of customers to ensure they are receiving value from their Clarify partnership. • Analyze pool of customers to identify risk and proactively drive strategy to address service delivery and/or renewal risk. • Identify upsell and cross-sell opportunities with current customers and partner with Sales to showcase Clarify’s capabilities. • Collaborate closely across Clarify’s sales, product, data science, engineering, and development teams to enhance Clarify's platform, especially based on feedback from customers.

🎯 Exigences

• Passion for Clarify’s mission and making a difference in healthcare. • Pride in prioritizing our customers above all else and delivering exceptional experiences to our customers every step of the way. • 2+ years of progressive customer-facing healthcare consulting/professional services/customer success (experience with a SaaS company strongly preferred). • 1+ years of healthcare provider, payer, and/or life sciences experience. • Strong project management skills, PMP certification a plus. • Demonstrated flexibility and adaptability relative to thriving in ambiguous, constantly changing, high-pressure environments. • Self-motivated, organized, and capable of managing multiple responsibilities and customer projects to successful completion. • High attention to detail and ability to produce high-quality outputs. • Strong written and verbal communication skills. • Strong analytical problem-solving skills, advanced Excel, SQL, and/or SAS skills are a plus • Ability to build strong relationships and foster teamwork with customers and internal team members. • Willingness to contribute to building Clarify with energy and excitement.

🏖️ Avantages

• Competitive compensation (base + bonus) • Quality health insurance • Traditional 401K plan • Vision, dental, disability and life insurance • Flexible Spending Accounts and Commuter Benefits • Generous PTO • Flexibility • Monthly work-from-home stipend • Remote friendly • A collaborative workplace, which will challenge you and celebrate your work • A chance to learn with and from interesting and enthusiastic colleagues