Managed Services Consultant, CRM

🕒 il y a 8 mois

🧀 Wisconsin – Distant

🧀 Wisconsin – Remote

💵 $70 000 - $140 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

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Veeva Systems

Site WebLinkedInTous les Emplois

1001 - 5000 employés

☁️ SaaS

⚕️ Assurance santé

💊 Pharmaceutique

SaaS • Healthcare Insurance • Pharmaceuticals

Veeva Systems Inc. est un leader des logiciels cloud pour l’industrie mondiale des sciences de la vie. Animée par l’innovation, l’excellence produit et la réussite de ses clients, Veeva compte plus de 875 clients, des plus grands groupes pharmaceutiques aux biotechs émergentes. Le siège de Veeva est situé dans la région de la baie de San Francisco, avec des bureaux au Canada, en Europe, en Asie et en Amérique latine. Veeva vise 10 000 collaborateurs d’ici 2025 : consultez la section Offres d’emploi pour nos postes ouverts et notez que toute correspondance adressée aux nouveaux candidats ou aux candidats en cours ne proviendra que d’une adresse e‑mail officielle @veeva.com.

Description

• Provide consulting on best practices and overall solutions based on requirements • Develop, leverage, and maintain expertise in Veeva Vault platform and CRM product • Develop a trusted advisor relationship with Veeva stakeholders and the customer • Partner with key stakeholders to translate requirements into solutions • Build, test, and deploy changes to live environments • Partner with internal stakeholders across departments to identify needs, align priorities, and set timelines • Provide overall support for post-implementation activities including ad hoc support for administrators and tier 2&3 troubleshooting • Educate customers on product and platform releases as well as industry best practices for operational success • Facilitate building a team culture that is continuously growing and collaborative • Work remotely in a non-traveling, shared dedicated capacity supporting multiple live clients

🎯 Exigences

• Bachelor’s degree or equivalent work experience • Direct experience configuring CRM or SaaS based applications • Software services delivery or consulting experience • Experience with Life Sciences commercial operations • Experience with Veeva software (CRM or Vault) is a plus • Excellent verbal and written communications skills, including interpersonal, email, and client-facing presentations • Ability to autonomously deliver professional services in a remote capacity supporting multiple clients • Qualified candidates must be legally authorized to be employed in the United States (no visa sponsorship anticipated) • Customer service or consulting experience with multiple client responsibility (nice to have) • Veeva CRM experience/knowledge (nice to have) • Veeva Vault platform experience/knowledge (nice to have)

🏖️ Avantages

• Medical, dental, vision, and basic life insurance • Flexible PTO and company paid holidays • Retirement programs • 1% charitable giving program • Work Anywhere flexible work arrangement (work from home or in the office)