Customer Success Manager

🕒 il y a 8 mois

🏄 California – Distant

🏄 California – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🏆 Customer Success

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Aidoc

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201 - 500 employés

Aidoc est un leader pionnier en IA clinique. Nous nous concentrons sur l'assistance et l'autonomisation des équipes de soins de santé pour optimiser les résultats des patients, ce qui se traduit par une valeur économique améliorée et de meilleurs résultats cliniques. Nos solutions d'IA cliniquement prouvées éliminent les cloisonnements, augmentent l'efficacité et améliorent les résultats en fournissant des informations critiques quand et où les équipes de soins en ont besoin, conduisant à une action collective immédiate. Basé sur l'aiOS™ exclusif d'Aidoc, nous analysons et regroupons les données médicales pour permettre aux équipes de soins d'opérationnaliser l'imprévu et de travailler harmonieusement avec un focus continu sur le patient. L'IA d'Aidoc est toujours en fonctionnement, opérant en arrière-plan pour transformer le premier plan.En savoir plus sur la sûreté de nos produits, veuillez consulter notre page de sécurité et conformité sur notre site internet.

Description

• Serve as the customer's advocate and the customer’s trusted advisor- You are the bridge between Aidoc and our customers: Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders. • Lead discussions with our customers (top physicians in prestige medical centers). • Understand each customer’s pain points and their workflow and enhance the value of AI in their departments. • Define the next steps and work on “making things happen” with our R&D teams. • Serve as the liaison between our customers and internal teams: Work with the technical team to ensure smooth onboarding of new customers. • Drive product enhancements and work cross-functionally with internal teams (Product, Data, AI) by representing the customer perspective. • Have a deep understanding of our solutions, their expected performance, and the user interface. • Drive value demonstration of our solution for our customers: Perform data analysis and storytelling using data. • Make insights out of the data and present it to our customers. • Initiate and help execute research initiatives.

🎯 Exigences

• BSc in science, engineering, or any quantitative field. Preferably MSc. • 2-3 years of experience in Customer Success /Customer-Facing analytics / Project Management or similar roles. • Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage. • Experience with data analytics is an advantage. • Previous work with medical imaging and radiologists is an advantage. • Research experience is an advantage. • Experience in stakeholder management, building relationships and leading customers to success, preferably at executive level. • Ability to multitask, problem solve, and work cross-functionally in a dynamic environment. • Critical thinker with a good analytical approach and data-driven decision-making process. • Tech-savvy person, who can understand technical concepts and lead discussions with the technical team in a fast-paced, startup environment. • Excellent verbal and written communication skills (in English). • Ability to work in the PST/MST time zones. • Ability to travel up to 25%.

🏖️ Avantages

• A range of medical, dental and vision benefits • Stock options for all full-time employees • 20 days of paid vacation, plus sick days and holidays • A 401(k) plan, life insurance, plus long and short term disability • The opportunity to directly improve medical care and impact patient outcomes