Client Success Manager

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HONK Technologies

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2014

🚗 Transport

☁️ SaaS

🤖 Intelligence artificielle

Transport • SaaS • Artificial Intelligence

HONK Technologies est une entreprise spécialisée dans l'assistance routière et les services connexes. Elle propose une plateforme complète, alimentée par l'IA, qui offre des solutions personnalisables pour divers secteurs, notamment l'assurance, l'automobile et la gestion logistique. HONK est reconnue pour ses évaluations clients leaders dans l'industrie et sa gestion efficace et en temps réel de la logistique des véhicules. Elle offre des solutions numériques avancées adaptées aux motos, véhicules électriques et camping-cars, ainsi que des services de gestion des accidents et des événements catastrophiques. Sa plateforme est conçue pour améliorer les expériences clients et l'efficacité opérationnelle en intégrant des analyses de données et des insights avancés.

Description

• Serve as the primary operational point of contact for a portfolio of enterprise accounts. • Lead onboarding, implementation, and integration for complex enterprise environments, in partnership with the Technical Account Manager and Solutions Engineer. • Develop and deliver engaging training to help customers confidently use HONK’s platform and services. Includes creating user-friendly documentation, FAQs, and virtual/in-person sessions. • Identify and surface cross-sell and upsell opportunities within your enterprise portfolio. • Track and report on essential KPIs, including net revenue, utilization, conversion, and attachment rates. Leverage these data-driven insights to refine client success strategies and continuously elevate the customer experience. • Lead QBR preparation with data, insights, and performance analysis; support executive-level presentations. • Partner with Strategic Account Managers to support renewal strategy and commercial outcomes for high-value accounts. • Provide white-glove support during high-stakes customer events (e.g., seasonal surges, major platform updates). • Manage escalations with the Engineering team, serving as the customer's advocate and liaison. • Identify and share our most valuable use cases and user stories with our Engineering and Product teams to inform the product roadmap.

🎯 Exigences

• 5+ years in Customer Success, Account Management, or Consulting within a SaaS environment; experience in automotive or roadside services is a plus. • Proven ability to de-escalate complex customer issues with empathy and urgency. • Strong executive presence. You are comfortable presenting to and building relationships with C-suite and VP-level stakeholders at Fortune 100 companies. • Experience with tools like Zendesk, Asana, or Hubspot is a plus, but not required. • Passion for solving complex business problems with tailored, scalable solutions. • Experience supporting critical workflows for large enterprise customers. • A proactive, consultative, and customer-first mindset with a commitment to long-term relationship building.

🏖️ Avantages

• Commission and other forms of compensation may be provided as part of a total compensation package • Full range of medical, financial, and/or other benefits