Growth Customer Success Manager – Specialty Contractors

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Clearstory.build

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51 - 200 employés

☁️ SaaS

SaaS • Construction

Clearstory. build est un outil conçu pour rationaliser et gérer les ordres de modification, les fiches de temps et matériaux, et d'autres tâches de gestion de projets spécifiquement pour l'industrie de la construction. Il permet la collaboration et la communication en temps réel entre les entrepreneurs généraux, les entrepreneurs spécialisés, les propriétaires de projets, et les gestionnaires de construction. En fournissant des modèles numériques, des applications mobiles, et une intégration transparente avec les outils existants, Clearstory vise à réduire les risques, améliorer la transparence, et accroître l'efficacité dans les projets de construction.

Description

• Own a high-volume portfolio of SMB accounts and drive strong renewal rates through scalable engagement • Lead lightweight onboarding experiences, handing off to in-app guides and automated sequences for ongoing adoption • Monitor health scores and product usage signals to proactively flag at-risk accounts and add the personal touch when needed • Design, deploy, and iterate on automated email sequences and AI-generated outreach that replace manual touchpoints across the customer lifecycle • Manage renewal outreach for the SMB segment, using data signals to prioritize efforts and personalize messaging at scale • Collaborate with the Support team to ensure customers receive timely responses through live chat and the knowledge base • Identify expansion signals and route qualified upsell opportunities to the appropriate AE or MM CSM • Contribute to the design and documentation of the Growth CS playbook, including onboarding flows, automated sequences, and intervention triggers • Partner with Product to provide feedback on in-app guides, weekly webinar content, and features that drive SMB adoption

🎯 Exigences

• Experience as a PM or PE at a commercial contractor • Experience with change order request processes • Demonstrated proficiency using AI tools in a professional context — you use AI regularly and can show examples of your work • Strong analytical instincts — comfortable reading dashboards, analyzing data, and usage metrics to prioritize your time • Excellent written communication skills with the ability to craft clear, compelling outreach at scale • AI proficiency — What We Mean • We take AI literacy seriously for this role. During the interview process we will ask you to demonstrate how you use AI in your current workflow. Strong candidates will be able to speak concretely to: • How they use AI tools (e.g., ChatGPT, Claude, Gemini, or similar) to draft and personalize outreach at scale • How they prompt AI tools effectively to produce high-quality customer communications or internal documentation • How they think about AI as a lever for expanding what a single CSM can accomplish across a large portfolio

🏖️ Avantages

• Be the architect of Clearstory's Growth CS motion — a brand-new function you will help design from the ground up • Work at the intersection of Customer Success and AI, helping define what tech-enabled, scalable CS looks like for a growing SaaS company • Continuous training in Customer Success methodology, automation best practices, and AI tooling • A clear career path — Growth CSM is the entry point into a structured CS organization with MM and ENT segments you can grow into • Competitive market-rate salary for a Series B company • Flexible remote work • Subsidized healthcare, vision, and dental • 401k • Early equity!