Bilingual Senior Technical Account Manager – Customer Success

Emploi pas sur LinkedIn

🕒 il y a 3 mois

🇺🇸 États-Unis – Télétravail

💵 $110 000 - $150 000 / an

⏰ Temps Plein

🟠 Senior

🧑‍🔧 Responsable de comptes techniques

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ClickUp

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2017

☁️ SaaS

⚡ Productivité

🏢 Entreprise

💰 €400 000 000 Series C - ClickUp en 2021-10

SaaS • Productivity • Enterprise

ClickUp est une plateforme de gestion du travail et de productivité SaaS basée sur le cloud qui consolide les projets, les documents, la messagerie, le suivi du temps, les automatisations et des "Super Agents" alimentés par l'IA dans un espace de travail unique. Elle aide les équipes et les entreprises à rationaliser les flux de travail, à remplacer les ensembles de logiciels fragmentés et à augmenter la productivité grâce à des intégrations, des agents/flux de travail personnalisables et une sécurité et conformité de niveau entreprise.

Description

• Act as the strategic and technical owner of the customer relationship, ensuring every customer achieves measurable success through ClickUp product and AI feature set. • Guiding new teams through implementation, onboarding, and training to ensure a smooth start and foundational success. • Proactively managing user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities. • Collaborating with customers to identify critical business processes, map them to scalable solutions, and drive efficiency through ongoing refinement and performance insights. • Empowering customers to leverage emerging features and technologies, including AI and automation, to enhance productivity, streamline operations, and deliver real-world impact.

🎯 Exigences

• Bilingual in English and Spanish. • Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality. Able to translate business needs into technical solutions. • Familiar with generative AI concepts, prompt design, and automation frameworks. Skilled at identifying and scoping AI use cases and consumption plans. • Exceptional at workflow analysis, process design, and identifying friction points. Uses structured discovery to map customer needs into ClickUp. • Ability to manage complex customer programs with multiple stakeholders, deadlines, and outcomes. Skilled at running structured account plans. • Comfortable using dashboards and metrics to communicate health, adoption, and ROI. Interprets usage data to drive recommendations. • Executive presence and strong communication skills. Builds trust at both ATL and BTL levels through credibility and clarity. • Full accountability for assigned book of business: proactive, organized, and driven to achieve measurable outcomes. • Works cross-functionally with account team, Product, and Sales to align on outcomes. Influences without authority through insight and results.

🏖️ Avantages

• Equity • 401k • Health, Dental, and Vision insurance • Spending accounts • Life & Disability • Paid parental leave • Flexible paid time off • Enhanced employee assistance program • Employee wellness stipend • Professional development stipend