Technical Account Manager

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Vultr

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2014

🤖 Intelligence artificielle

🤝 B2B

🔧 Matériel

💰 €329 000 000 Debt Financing - Vultr en 2025-06

Artificial Intelligence • B2B • Hardware

Vultr est un fournisseur mondial d'infrastructures cloud offrant des machines virtuelles à la demande, des serveurs bare-metal, des instances accélérées par GPU, des bases de données gérées, un stockage d'objets et de blocs, des services Kubernetes et de mise en réseau. La plateforme met l'accent sur les charges de travail d'IA et de calcul haute performance (HPC) avec un large choix de GPUs AMD et NVIDIA, un réseau rapide, et plus de 32 régions de centres de données, ainsi qu'un marché d'applications déployables et des API conviviales pour les développeurs. Vultr cible les développeurs et les entreprises à la recherche d'alternatives cloud abordables, évolutives et conformes aux hyperscalers pour le calcul et le stockage.

Description

• Own the post-sales technical relationship for a portfolio of customers leveraging the company’s global cloud compute, networking, and storage platforms. • Drive successful onboarding, manage ongoing technical health, and ensure customers realize long-term value and growth using the company’s CPU-based IaaS offerings. • Lead onboarding for new CPU customers: environment setup, architecture validation, networking configuration, and workload migration planning. • Advise on best practices for compute, storage, snapshots, networking, security, HA/DR, and scaling. • Review customer architectures and provide optimization recommendations to improve performance, and increase reliability. • Serve as the primary post-sales technical point of contact for assigned accounts. • Conduct regular technical reviews and QBRs to track progress, risks, consumption, and upcoming needs. • Develop deep understanding of customer workloads and use cases (applications, databases, microservices, etc.). • Coordinate internal escalations with Support, SRE, Networking, Engineering and Product Management to ensure timely resolution. • Identify systemic issues and advocate for customers in cross-functional conversations. • Document incident reviews and communicate root cause, corrective actions, and preventative plans. • Identify opportunities for customers to adopt additional compute types, storage offerings, networking features, managed databases, and orchestration services. • Partner with Sales to support expansion cycles with technical insights and validation. • Monitor utilization patterns and proactively recommend optimizations. • Provide structured feedback to Product teams on compute, storage, and networking capabilities. • Participate in beta programs with customers.

🎯 Exigences

• 3–5+ years in a TAM, Solutions Architect, Support Engineering, DevOps, or Technical Success role. • Strong knowledge of Linux systems, virtualization, cloud networking (VPC, BGP, Network design), DNS, firewalls, load balancers and compute orchestration. • Experience with containerization, CI/CD pipelines, and observability tooling. • Significant hands on Kubernetes experience. • Ability to translate customer needs into actionable recommendations. • Excellent communication, relationship-building, and executive presentation skills. • Experience with IaaS pricing, billing, and usage optimization is a plus.

🏖️ Avantages

• 100% company-paid insurance premiums for employee medical, dental and vision plans. • 401(k) plan that matches 100% up to 4%, with immediate vesting • Professional Development Reimbursement of $2,500 each year • 11 Holidays + Paid Time Off Accrual + Rollover Plan • Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year • $500 stipend for remote office setup in first year + $400 each following year • Internet reimbursement up to $75 per month • Gym membership reimbursement up to $50 per month • Company paid Wellable subscription