Manager, Strategic Partnerships

🕒 il y a 21 jours

🇺🇸 États-Unis – Télétravail

💵 $117 000 - $187 200 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

💰 Responsable de comptes

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Velera

Site WebLinkedInTous les Emplois

1001 - 5000 employés

💼 Conseil

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Velera est une entreprise qui favorise la croissance des coopératives de crédit grâce à des solutions fintech transformantes et un service exceptionnel. Animée par un engagement profond envers le mouvement des coopératives de crédit, Velera propose des solutions innovantes qui améliorent l'expérience des membres et promeuvent le bien-être financier. L'entreprise collabore avec des institutions financières pour adopter le changement et accélérer le succès dans un paysage financier en constante évolution, incarnant la philosophie « les gens aident les gens ».

Description

• Manage a team of Strategic Partner Managers and ensure high-quality engagement with assigned partner relationships. • Align and optimize staff resources across partner relationships and maintain staff expertise. • Serve as subject matter expert for internal customers navigating partner service and operational relationships. • Maintain understanding of products, services, processing environments, client bases, setup, implementation, testing, pricing, billing, and reporting. • Direct partner service relationships, establish priorities, communicate objectives, and negotiate challenges. • Collaborate across partner management levels to optimize alignment and service support. • Review, monitor, and report partner performance against contractual SLAs and KPIs. • Hold partners accountable for corrective actions and process improvements. • Identify internal process or proficiency gaps and influence stakeholders to implement improvements. • Coordinate meetings to resolve complex issues. • Negotiate, escalate, and resolve high-urgency production incidents affecting clients and members. • Direct recovery of overpayments and contractual penalties; resolve billing issues and manage reimbursements, credits, fee waivers, and related contract matters. • Support and monitor special projects within Strategic Partnerships. • Lead, coach, mentor, train, evaluate, and develop staff. • Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling, and termination. • Foster a collaborative environment and recognize desired behavior and results. • Perform other duties as assigned.

🎯 Exigences

• Bachelor’s Degree Required in Business, or combination of education and experience required. • Ten (10) years of experience in relationship or service management with an outside, third-party, card payments processing provider. • At least seven (7) years serving as the primary manager of escalated service and operational issues. • Experience managing revenue generating partnerships and leading a team required. • Prior supervisory experience preferred. • Expert-level knowledge in card processing relationship management. • Strong knowledge and experience with vendor management programs. • Ability to create, define, and implement policy and best practices. • Strong knowledge and experience with payment and/or financial services industry best practices, policies, and procedures. • This role is currently not eligible for sponsorship. • E-Verify Employer and Right to Work requirements apply.

🏖️ Avantages

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program • Remote-first, flexible environment • Psychological safety, wellbeing and belonging

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