WFM Operations Manager

🕒 il y a 3 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

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Coinbase

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2012

💼 Conseil

₿ Crypto

💸 Finance

💰 €21 400 000 Post-IPO Equity en 2022-11

Consulting • Crypto • Finance

Coinbase est une plateforme d'échange de cryptomonnaies de premier plan qui permet aux particuliers et aux institutions d'acheter, de vendre et d'échanger divers actifs cryptographiques tels que le Bitcoin et l'Ethereum. L'entreprise propose des outils de trading avancés, des solutions institutionnelles et un portefeuille auto-hébergé pour stocker et gérer les cryptomonnaies. Avec un fort accent sur la sécurité et la transparence, Coinbase fournit une plateforme de confiance utilisée par des millions de personnes dans le monde. Elle prend en charge diverses fonctionnalités, y compris le staking, le gain de récompenses et la dépense de cryptomonnaies via leurs cartes. De plus, Coinbase offre des outils pour développeurs et des API pour créer des applications onchain, faisant de Coinbase un hub complet pour s'engager dans l'économie crypto.

Description

• Lead AI-informed capacity planning across Compliance lines of business and new product launches, including hybrid human-AI staffing models and scenario planning • Serve as the senior WFM voice with executive leadership, translating workforce dynamics, forecast risk, and capacity tradeoffs into decision-ready narratives • Build partnerships across Ops, Finance, Product, Legal, and Compliance to align workforce priorities and resourcing tradeoffs • Develop and manage cost models and OpEx forecasts for Compliance Operations • Identify opportunities, build business cases, communicate recommendations, secure buy-in, and lead initiatives through execution • Lead strategic and tactical plans to meet operational and regulatory targets • Create multi-scenario staffing plans balancing service levels, employee experience, flexibility, cost effectiveness, and AI/automation leverage • Extend WFM expertise to adjacent teams as a resource-planning center of excellence • Brief senior and executive leadership on WFM performance, capacity risk, regulatory readiness, and strategic direction

🎯 Exigences

• 5+ years of relevant experience in senior Workforce Management, Operations, or Strategic Workforce Planning roles • Direct accountability for regulated or compliance-driven operations in financial services or fintech • Ability to build partnerships, drive alignment, and influence decisions across Finance, Legal, Compliance, Ops, and senior CX leadership without positional authority • Executive-level communication skills for presenting workforce dynamics, regulatory risk, and capacity tradeoffs to senior leadership • Expertise in capacity planning, forecasting, and scenario modeling in complex back-office environments • Experience designing staffing models incorporating AI/automation-driven productivity assumptions • Experience operating in, or transitioning a team toward, an AI-informed workforce model where AI agents contribute to operational output • Ability to navigate ambiguity, manage high-stakes compliance requirements, and deliver under regulatory scrutiny • Strong analytical skills and ability to translate quantitative insights into strategic recommendations • Flexibility and adaptability in a high-growth, fast-paced organization • Experience with modern WFM platforms such as Assembled or comparable tools • Experience with BI tools such as Looker or Hex • Nice to have: two-tier WFM/BPO model experience • Nice to have: AI/automation tooling familiarity, including agentic workflows, LLM-assisted forecasting, or low-code automation platforms • Nice to have: SQL experience and/or data fluency • Nice to have: Tech/Fintech industry experience • Nice to have: consulting background

🏖️ Avantages

• Remote-first work arrangement • Quarterly in-person working sessions called “surges” • Equal opportunity employment • Reasonable accommodation support • Free compatible screen reader for applicants needing screen-reading technology