Senior Director – International

🔥 il y a 9 heures

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

👔 Directeur

👻 Score fantôme 15%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Comfrt

Site WebLinkedInTous les Emplois

51 - 200 employés

🛍️ eCommerce

👥 B2C

eCommerce • B2C

Comfrt se présente comme une boutique en ligne destinée aux consommateurs (basée sur Shopify). Les contenus disponibles sont principalement constitués de code front-end et d’éléments d’interface liés aux cookies et au consentement pour un site marchand. Ils comprennent notamment la gestion du consentement aux cookies, l’en-tête, le menu, le panier coulissant et d’autres éléments d’interface d’une boutique en ligne, ce qui indique que Comfrt exploite un site e-commerce destiné aux particuliers. Les informations fournies ne précisent ni les catégories de produits, ni le financement, ni les effectifs, ni les services vendus.

Description

• Lead Comfrt's international operations strategy and execution across all non-US markets • Own international fulfillment, cross-border freight, duties, compliance, returns, and market expansion readiness • Define and manage SLAs, cost-to-serve targets, and service standards by market • Build and maintain scalable international operations playbooks • Drive readiness for new market launches, including 3PL selection, carrier negotiation, routing, tax/duty setup, and go-live planning • Manage international 3PL and freight partners and hold them accountable to SLAs, KPIs, and quality standards • Lead carrier selection, RFPs, rate negotiations, and performance reviews • Oversee cross-border freight lanes, middle-mile consolidation, and last-mile partner performance • Create contingency plans for peak, weather, and geopolitical disruptions • Own DDP versus DDU strategy, HS code accuracy, duty/tax compliance, duty calculation at checkout, regulatory adaptation, and landed-cost modeling • Collaborate with CX, Planning, Merchandising, Marketing, Tech, Finance, Legal, and Compliance • Represent international operations in strategic planning, promotional calendars, and cross-departmental projects • Analyze shipping cost, on-time delivery, cancellation, and returns metrics by market • Produce dashboards, actionable insights, structured reporting frameworks, and executive-level international operations reporting • Lead, coach, and develop the international operations team • Build succession planning, skills development, team structures, meeting cadences, and coverage plans across time zones

🎯 Exigences

• Minimum 7+ years of progressive experience in international ecommerce operations, global logistics, cross-border freight, or supply chain • Proven track record leading international 3PL, carrier, and freight partner relationships at scale • Deep understanding of cross-border duties, taxes (VAT/IOSS), customs, and DDP/DDU strategy • Experience launching new international markets end to end, including systems, carriers, compliance, and launch planning • Strong commercial acumen with experience owning landed cost, cost to serve, and margin levers • Advanced proficiency with Excel/Sheets • Comfort with BI tools including Looker, Tableau, and Power BI • Experience with OMS/WMS platforms • Experience working in a high-growth ecommerce or retail environment • Shopify experience a plus • Strong leadership, coaching, and team development skills with a track record of building high-performing global teams • Excellent written and verbal communication skills with the ability to influence across regions and time zones

🏖️ Avantages

• Generous paid time off • Company-covered health insurance • 5% 401k match • Discounts on all Comfrt products • Fully remote environment • Supportive, creative environment where ideas and growth are valued

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