Benefits Call Center Representative

🕒 il y a 19 jours

⚔️ Virginia – Distant

⚔️ Virginia – Remote

💵 $18 / heure

⏰ Temps Plein

🟠 Senior

🔴 Expert

📞 Téléconseiller

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Conduent

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2017

🤝 B2B

🛍️ eCommerce

🏛️ Gouvernement

💰 Venture Round en 2009-01

B2B • eCommerce • Government

Conduent est un fournisseur de solutions technologiques qui rationalise les opérations commerciales tant pour le secteur public que pour les entreprises privées. Spécialisé dans l'amélioration des expériences client grâce à l'automatisation et à l'analyse, l'optimisation des opérations financières et l'offre de solutions RH complètes. Axé sur l'amélioration des efficacités opérationnelles, Conduent offre une variété de services, y compris des solutions de contact client, des solutions de gestion pour le secteur de la santé, et des solutions pour les agences de transport, répondant efficacement aux besoins de bout en bout de leurs clients.

Description

• You will be the initial point of contact for inquiries from potential and existing members with regards to their health and other financial benefits. • Will also support retirees and current employees with pension plan inquiries, enrollment and processing payouts. • This role combines phone-based administrative support and customer service and assisting members by navigating multiple systems to provide accurate benefits information. • You may periodically provide support through outbound calls as well. • Accurately document enrollment requests, status changes, complaints, and grievances. • Enter application and enrollment information into a web-based computer system for customers as needed. • Maintain technical and program policy proficiency within the client rules/guidelines and other related program policies. • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

🎯 Exigences

• High School Diploma/GED • Must be 18 years of age. • Ability to successfully pass a criminal background check. • Previous customer service and/or call center experienced. • Previous experience and knowledge of pension plans or DB skill set is ideal • Proficiency with MS Office and keyboarding • Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175) • Must have the ability to connect with an ethernet cable to a modem/router • Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. • Ability to solve problems through analysis and ongoing feedback. • Achieving results through knowledge, empathy, and commitment. • Ability to work with people of diverse backgrounds.

🏖️ Avantages

• Paid Training and equipment provided. • Full-time schedule (40 hrs. a week) • Career Growth Opportunities • Benefits available to you DAY 1