Customer Service Representative

🕒 il y a 1 mois

🐻 Alaska, Arizona, +17 états de plus – Distant

🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🏰 Missouri – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote ☕ Washington – Remote

💵 $14 / heure

⏰ Temps Plein

🟢 Junior

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Conduent

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2017

🤝 B2B

🛍️ eCommerce

🏛️ Gouvernement

💰 Venture Round en 2009-01

B2B • eCommerce • Government

Conduent est un fournisseur de solutions technologiques qui rationalise les opérations commerciales tant pour le secteur public que pour les entreprises privées. Spécialisé dans l'amélioration des expériences client grâce à l'automatisation et à l'analyse, l'optimisation des opérations financières et l'offre de solutions RH complètes. Axé sur l'amélioration des efficacités opérationnelles, Conduent offre une variété de services, y compris des solutions de contact client, des solutions de gestion pour le secteur de la santé, et des solutions pour les agences de transport, répondant efficacement aux besoins de bout en bout de leurs clients.

Description

• Efficiently manage a high volume of inbound calls in a fast-paced environment. • Listen actively to understand customer needs and offer clear, accurate information. • Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. • Assist cardholders with inquiries regarding transactions and account statuses. • Process transactions efficiently via web-based applications and handle research requests with precision. • Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. • Maintain in-depth knowledge of company and client programs, policies, and technology. • Support team operations during peak times or absences to help maintain seamless service.

🎯 Exigences

• Must be at least 18 years old and possess a High School Diploma or equivalent. • Must have 6 months of Customer Service, Call Center or Dispatch experience. • Complete a background check, credit check, and security fingerprinting. • Compliance with camera requirements for meetings and training. • Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs. • Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. • Equipment: The company will provide all necessary computer equipment • Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download. • Working knowledge of computers and Windows applications.

🏖️ Avantages

• Work From Home • Full Time Employment (40 hours/week) • Competitive Pay: $14.00 starting on day one • Night differential: $1.50 per hour for any hours worked between 6pm to 6am EST, Monday through Sunday • Weekend Day Differential: $1.00 per hour (Sat and Sun, 6am-6pm EST) • Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence) • Career Growth: Opportunities to advance your career in a supportive, innovative environment • Comprehensive benefit options and a great work environment that values your success