Senior Manager, Benefits Administration Services – Defined Benefits

🕒 il y a 23 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

🖥️ Administrateur

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Conduent

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2017

🤝 B2B

🛍️ eCommerce

🏛️ Gouvernement

💰 Venture Round en 2009-01

B2B • eCommerce • Government

Conduent est un fournisseur de solutions technologiques qui rationalise les opérations commerciales tant pour le secteur public que pour les entreprises privées. Spécialisé dans l'amélioration des expériences client grâce à l'automatisation et à l'analyse, l'optimisation des opérations financières et l'offre de solutions RH complètes. Axé sur l'amélioration des efficacités opérationnelles, Conduent offre une variété de services, y compris des solutions de contact client, des solutions de gestion pour le secteur de la santé, et des solutions pour les agences de transport, répondant efficacement aux besoins de bout en bout de leurs clients.

Description

• Manage a large market defined benefit administration, with a strong focus on client satisfaction, retention, and growth. • Partner with clients and leadership to help define business strategy, service models, and operational priorities. • Ensure business units consistently meet SLAs, performance metrics, and service delivery standards. • Lead initiatives focused on process improvement, operational efficiencies, and system enhancements within defined benefit administration. • Oversee accurate documentation of client requirements, plan provisions, and operational details to support effective account management. • Collaborate with internal and external stakeholders to maintain strong partnerships and high levels of client satisfaction. • Develop and review performance reports, KPIs, and operational metrics to support data-driven decision-making. • Ensure compliance with organizational policies, regulatory requirements, and client contractual obligations. • Lead the planning, implementation, and execution of business continuity plans (BCP) for defined benefit operations.

🎯 Exigences

• Bachelor’s degree or equivalent relevant experience. • 10+ years of client-facing or client support experience, within defined benefit or pension administration. • Experience managing teams within BPO and/or call center environments supporting benefits administration. • Strong background in defined benefit, including operational oversight and client management. • Advanced proficiency in MS Office, with strong Excel skills.

🏖️ Avantages

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one. • Retirement Savings: Robust programs to help you secure your financial future. • Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more. • Career Growth Opportunities: Paths for advancement within a global organization. • Paid Training: Learn while you earn with award-winning learning platforms. • Paid Time Off: Competitive PTO packages to help you recharge. • Great Work Environment: Join an award-winning culture that values diversity and inclusion.