Senior Manager, Practice Operations

🕒 il y a 9 jours

🏄 California – Distant

🏄 California – Remote

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

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Celerity Consulting Group

Site WebLinkedInTous les Emplois

51 - 200 employés

⚖️ Juridique

📦 Logistique

⚡ Énergie

Legal • Logistics • Energy

Celerity Consulting Group est un cabinet de conseil spécialisé dans le renforcement des organisations de services publics en transformant des données complexes en renseignements clairs et exploitables. Leur objectif est de réduire les risques, d'optimiser les actifs et de maximiser les résultats des projets dans le secteur de l'énergie. L'entreprise propose des services de conseil stratégique, de gestion de projet et d'analyse de données experte, en mettant l'accent sur le conseil aux services électriques et gaziers, la gestion de la végétation des services publics et le soutien en matière de contentieux. L'expertise étendue de Celerity aide les clients à se préparer, prévenir et se protéger contre les incidents, garantissant ainsi la sécurité et la performance. Leur approche unique consiste à affiner et convertir les données brutes en insights précieux pour soutenir les opérations et les défis d'ingénierie des services publics.

Description

• Practice Operations & Delivery Coordination: Own the weekly resource coordination sync and alignment across multiple projects — aligning deployment to project demand, managing capacity constraints, and ensuring no engagement is under-resourced. • Maintain a real-time view of utilization across all active engagements; proactively identify over-allocation, burnout risk, or skill mismatches and resolve before they affect delivery. • Build and maintain the practice's operational cadences: team meetings, delivery check-ins, onboarding sequences, and inter-pillar coordination mechanisms. • Escalate delivery risks that require leadership action; translate ground-level team intelligence into clear, actionable executive signals without filtering out critical information. • Ensure the project teams have the tools, templates, methodologies, and standards they need to deliver consistently across different engagement types and client environments. • Capability Building: Partner with the project teams to define and maintain the practice's methodology: discovery frameworks, requirements standards, stakeholder engagement approaches, and deliverable quality benchmarks. • Build a learning and development calendar for the team that reflects real engagement needs — not generic training — including cross-pillar exposure across all pillars. • Create and maintain a competency framework that provides clear, credible criteria for performance evaluation and career progression, recognizing that most team members are already highly experienced. • Drive/support the development of BIS delivery playbooks, templates, and standards for discovery, change management, testing, cutover, and post-implementation support. • Identify patterns across engagements where capability gaps surface and systematically address them through targeted development rather than reactive support. • People Leadership & Team Development: Lead structured onboarding for incoming new hires, ensuring they integrate into the practice culture and reach delivery readiness within 60-90 days. • Serve as a direct people manager for the reporting team that includes senior business analysis professionals with process, data, business/technical requirements and systems/product implementation skillsets. • Hold a quarterly coaching roundtable with cross-pillar coaches to aggregate team development signals and translate them into management action. • Retain and support a team of experienced senior practitioners— understanding the difference between craft recognition and career progression for high-expertise individual contributors. • Practice Strategy & Governance: Contribute to capacity planning working with leadership to project capacity needs against pipeline and growth targets. • Partner with leadership on the design of the coaching model, cross-pillar development programs, and any structural adjustments as the practice scales. • Maintain the operating model documentation: org structure, role definitions, operating norms, and governance processes that align with the team structure on implementation projects. • Continuous Improvement & Quality Assurance: Promote continuous improvement through lessons learned, feedback loops, and project retrospectives. • Ensure project deliverables meet established quality standards, conduct quality audits and reviews, and implement quality improvement processes.

🎯 Exigences

• Bachelor’s degree in Business Administration, Information Systems, Management, or a related field or equivalent experience. • Advanced degree (MBA or Master’s) is preferred. • Minimum of 10 years of experience in technology consulting, professional services, or a related discipline, with demonstrated experience leading or managing teams of senior practitioners. • Proven track record as a people manager — comfortable owning performance reviews, difficult conversations, retention risk, and career development for experienced individual contributors. • Experience working with Agile and Waterfall methodologies in SaaS companies or with system integrators. • Strong working knowledge of the four pillars as a discipline: what excellent discovery looks like and how requirements mature through an engagement. • Experience managing resource deployment and capacity planning in a project-based or consulting environment. • Demonstrated ability to build trust with experienced peers and direct reports who have strong professional identities and do not require or respond well to directive management styles. • Comfort operating in a high-growth, structurally evolving environment where processes are being built while delivery is ongoing. • Strong understanding of utility operations, asset management, and regulatory compliance. • Demonstrated experience in team building and leadership, with the ability to inspire and develop talent. • Excellent project management skills, including proficiency in project planning, execution, and risk management. • Exceptional communication and interpersonal skills, with the ability to effectively engage clients and stakeholders at all levels. • Ability to travel domestically and(or) internationally if required. • Prior experience in practice operations, delivery management, or capability development role within a consulting firm or technology services organization. • Familiarity with the cross-functional dynamics between PMO, BA, solution architecture, and engineering in integrated delivery engagements. • Experience with coaching models, structured mentoring programs, or formal learning and development initiatives in a consulting context. • Exposure to Big 4 or top-tier consulting operating models — particularly how those firms separate craft leadership from people management at scale. • Experience hiring and onboarding senior practitioners in a compressed timeline. • Certifications: PMP/PMI-ACP, Prosci/Change Management, ITIL, SAFe/Agile or relevant certifications.

🏖️ Avantages

• HEALTH & WELL-BEING • Medical Insurance • Dental Insurance • Vision Insurance • PEACE OF MIND • Disability Insurance (STD/LTD) • Flexible Spending Account • Health Savings Account • Basic Life/AD&D • 401(k) plan • WORK/LIFE BALANCE • Paid Time Off • Company Holidays • Leave of Absence • Remote work and Flexible Work Schedules (for qualified positions) • ADDITIONAL PERKS • Employee Referral Program • Professional Development • Charitable Contribution Match