Operations Standards Manager

🕒 il y a 9 jours

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GT Independence

Site WebLinkedInTous les Emplois

501 - 1000 employés

☁️ SaaS

👥 RH Tech

👥 B2C

SaaS • HR Tech • B2C

GT Independence est une entreprise qui permet aux personnes de gérer elles-mêmes leurs soins de longue durée en les aidant à embaucher des soignants à domicile ou en milieu communautaire, et en gérant les détails administratifs tels que la paie, les impôts et les feuilles de temps. Elle propose une application mobile (l'appli GT) qui permet aux soignants de suivre leurs heures, de soumettre des feuilles de temps et d'obtenir des approbations de l'employeur, et elle collabore avec les programmes d'autogestion de Medicare/Medicaid des États pour soutenir les participants. GT Independence se positionne comme un fournisseur de services facilité par la technologie qui simplifie la gestion fiscale et aide les individus à rester dans leurs maisons et communautés.

Description

• Lead the creation, revision, and lifecycle management of Standard Operating Procedures (SOPs), job aids, reference guides, and process maps • Establish documentation standards including version control, formatting, terminology, and approval workflows • Conduct needs assessments to identify documentation gaps and prioritize content updates • Ensure all process documentation reflects regulatory, policy, system, and business rule changes • Coordinate operational impact assessments for proposed changes originating from markets, IT, compliance, or leadership • Develop operational readiness plans including SOP updates, communication strategy, and staff enablement resources • Participate in CAB (Change Advisory Board) or equivalent decision meetings as an Operations representative • Collaborate with IT to interpret system changes, validate workflow impacts, and support user acceptance testing from an operations perspective • Support system rollouts and new-business implementations by defining operational requirements and standardizing workflows • Identify inefficiencies and inconsistencies in operational practices; recommend and implement standardized solutions • Own and oversee operational performance dashboards that measure and track key strategic objectives, ensuring timely and accurate reporting for leadership decision-making.

🎯 Exigences

• Bachelor’s Degree in Business Administration, Operations Management, Healthcare Administration, Quality Management, or related field required • 5+ years of experience in operations, business process improvement, change management, or related areas • Prior leadership or supervisory experience • Demonstrated ability to write high-quality SOPs, workflows, and job aids for diverse audiences • Experience supporting system implementations and working closely with IT teams • Experience managing multiple projects and competing priorities in a fast-paced environment • Strong analytical skills with experience using operational data and reporting to drive decisions and change • Exceptional communication, critical thinking, and cross-functional collaboration skills • Strong critical thinking, problem solving, and organizational skills • Advanced proficiency with Microsoft Office applications.

🏖️ Avantages

• Flexible paid time off • Competitive wages & benefits • Meaningful opportunities for professional growth