Patient Communications Representative

🔥 il y a 4 heures

🏈 Alabama, Alaska, +19 états de plus – Distant

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🗣️ Communication

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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CorroHealth

Site WebLinkedInTous les Emplois

5001 - 10000 employés

🏥 Santé

⚕️ Assurance santé

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

CorroHealth est un fournisseur de premier plan en matière d'analytique de santé dirigée cliniquement et de solutions technologiques, axé sur l'amélioration de la performance financière des hôpitaux et des systèmes de santé. Leurs solutions intégrées et technologies avancées visent à optimiser l'ensemble du cycle de revenus, en offrant des services tels que la gestion du cycle de revenus, la documentation clinique, le codage médical et la gestion des refus. Avec un engagement à améliorer la santé financière à travers une technologie intelligente et des conseils d'experts, CorroHealth aborde les relations complexes entre payeurs et prestataires et soutient des opérations de santé efficaces.

Description

• Perform customer service activities to service and collect patient medical accounts receivable • Locate and communicate with patients by telephone, email, chat, and text to obtain repayment or establish payment arrangements • Resolve non-routine issues, answer patient questions, and research account changes • Perform contract observance functions to ensure compliance with company, client, federal, and state regulations • Communicate with patients regarding repayment of medical debt • Achieve assigned resolution, call quality, and productivity goals • Provide customer service and resolve medical account balances • Profile patients and obtain and update demographic and financial information • Negotiate payment arrangements • Place outbound calls and accept inbound calls using the company telephone system • Research accounts and route them through appropriate client workflows • Use job aids and crosswalks to answer patient questions and resolve accounts efficiently • Document account research findings and all contact attempts accurately • Ensure accounts are handled within client standards and federal regulations • Comply with FDCPA, state regulations, department/division requirements, and compliance policies • Maintain knowledge of rules governing calls, patient contacts, and collections, including HIPAA, FDCPA, Privacy Act, and FCRA • Attend training and integrate training and policy changes into daily work

🎯 Exigences

• Must live in the United States • High School or Equivalent • Minimum of six months’ work experience in a call center environment preferred • PC experience in a Windows environment • Basic keyboarding skills • Previous sales or customer service experience • Effective written and verbal communication skills • Strong listening skills and ability to follow written and/or verbal instructions • Good mathematical and calculator skills • Strong organizational skills and ability to meet tight deadlines • Negotiation, counseling, and problem-solving skills • Ability to work flexible day, evening, and weekend hours as required • Ability to learn the company collections computer system and phone system • Persistence and ability to overcome objections and remove barriers • Ability to work at a computer terminal for 6–8 hours per day • Ability to occasionally lift and move materials weighing up to 20 lbs.

🏖️ Avantages

• Professional development and personal growth opportunities • Continuing education and industry career development training • Training sessions as directed by management • Flexible day, evening, and weekend hours as required • Reasonable accommodations for individuals with disabilities