Customer Success Partner, Mid-Market

🕒 il y a 9 jours

🏄 California – Distant

🏄 California – Remote

💵 $82 000 - $98 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

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CreatorIQ

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2014

📱 Médias

☁️ SaaS

Marketing • Media • SaaS

CreatorIQ est la plateforme de marketing d'influence la plus fiable pour les organisations cherchant à faire progresser leur marketing de créateurs. Sa technologie de pointe et son intelligence de premier plan dans l'industrie facilitent la découverte de créateurs à grande échelle, simplifient les flux de travail et offrent des rapports robustes, tout en garantissant la conformité et la sécurité de la marque. Des milliers des marques et agences les plus innovantes au monde utilisent CreatorIQ, y compris Disney, Logitech, Movers+Shakers, Nestlé, RQ, Sephora, Unilever et bien d'autres.

Description

• Nurture strong, collaborative partnerships with a portfolio of high-value mid-market customers. • Support customers in achieving meaningful outcomes through their influencer marketing programs. • Analyze customer engagement data to identify risks and opportunities. • Drive platform adoption through strategic business reviews and roadmap discussions. • Collaborate with Implementation and Services teams to ensure successful onboarding. • Act as the customer’s internal advocate, channeling product feedback to inform roadmap decisions.

🎯 Exigences

• Deeply knowledgeable about our platform and influencer marketing strategy. • Strong analytical skills to drive platform adoption and usage. • Ability to build strong, multi-threaded relationships with key stakeholders. • Experience leading strategic business reviews and success planning. • Excellent communication skills for both in-person and virtual engagements. • Proactive partner throughout the customer lifecycle and focus on retention ownership. • Ability to maintain account documentation and success plans effectively.

🏖️ Avantages

• People: work with talented, collaborative, and friendly people who love what they do. • Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us. • Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you! • Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave. • Whole Health Package: medical, dental, vision, life, disability insurance, and more. • Savings: a 401k (USA) plan to help you plan ahead. • Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).