Client Success Manager

🕒 il y a 9 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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CSC

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5001 - 10000 employés

CSC est le principal fournisseur mondial de solutions de gestion d'entreprise et de conformité, offrant des services spécialisés aux gestionnaires de fonds alternatifs à travers une gamme de stratégies de fonds, des transactions impliquant des participants aux marchés de capitaux tant sur les marchés publics que privés, la gestion du système de noms de domaine ainsi que de la protection des marques numériques et de la fraude, et des solutions logicielles pour la fiscalité des entreprises. Nous sommes le partenaire de confiance privilégié de plus de 90% des entreprises du Fortune 500®, de plus de 90% des 100 meilleures marques mondiales®, et de plus de 70% du PEI 300. Fondée en 1899 et basée à Wilmington, Delaware, USA, CSC est fière de son statut d'entreprise privée sous gestion professionnelle depuis plus de 120 ans. CSC dispose de bureaux et de capacités opérationnelles dans plus de 140 juridictions à travers l'Europe, les Amériques, l'Asie-Pacifique et le Moyen-Orient. Nous sommes une entreprise mondiale capable de faire des affaires où que se trouvent nos clients, et nous y parvenons en recrutant des experts dans chaque secteur que nous servons. Nous sommes l'entreprise derrière les entreprises®.

Description

• Build positive and long-term relationships with our clients. • Manage a moderate number of customers while maintaining high customer satisfaction. • Ensure a minimum of three proactive, non-support case-related contacts per customer assignment per year. • Understand customer needs and provide personalized support to assigned customers or other customers as requested based on areas of specialization/expertise and customer need. • Respond to and provide appropriate solutions to intermediate level customer inquiries while maintaining moderate case closure rates. • Collaborate with team members in a fast-paced environment. • Work under clearly defined guidelines, with moderate supervision, making sound decisions and confirming your conclusions with more senior level team members prior to execution. • Document all customer issues in the Corptax case tracking system and assign or document appropriate solutions to the customer issue. • Review knowledge base solutions within professional expertise to ensure overall quality of our resources and digital support capabilities. • Develop proficiency in all Corptax products and follow our recommended best practices regarding using our products. • Perform triage and release testing, as required, of customer scenarios both prior to and after a new Corptax product release. Testing is a shared responsibility, including triage of new product releases and identifying potential software enhancements. • Assist on various project assignments related to the support of the Corptax products. • Learn newly released products and supplemental update changes and experiment with potential internal solutions. • Demonstrate consistently exemplary standards of ethical conduct. • Promote a culture of cooperation, collaboration, and connection within the support team, as well as globally with other CSC business units.

🎯 Exigences

• 3-4 years of relevant software application experience, ideally in tax software support. • Bachelor’s degree in accounting or tax preferred but will consider relevant experience with a bias toward backgrounds including a strong knowledge of tax and accounting applications. Master's in taxation and/or CPA certification is a plus. • Some knowledge of and experience with procedures and processes in corporate tax departments. • Proficiency with Microsoft products. • Ability to quickly learn Corptax applications. • High standards of customer service and support, honesty and integrity. • Ability to work independently and as part of a team, possessing moderate conflict resolution and negotiation skills to provide positive customer experiences. • Ability to use active listening, critical thinking, and initiative in identifying, addressing and resolving day-to-day issues and challenges. • Excellent time management and priority setting skills with the ability to easily move between multiple activities while driving all activities to successful completion. • Analytical, with an eye for detail, and curious, with a drive to investigate and find answers to the right questions. • Strong communication skills – both written and verbal. • Strong interpersonal skills. • Self-motivated with a drive for continuous improvement.

🏖️ Avantages

• Annual success-sharing bonuses or commission plans based on individual performance • A range of support to colleagues with disabilities • Excellent benefits including annual leave, tuition reimbursement, referral bonuses, and more. • Hybrid or remote work schedules as business needs allow