Customer Success Manager

🕒 il y a 10 jours

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Volaris Group

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2005

🤝 B2B

☁️ SaaS

💳 Fintech

B2B • SaaS • Fintech

Volaris Group est un acquéreur spécialisé dans l'achat et le développement à long terme d'entreprises de logiciels. L'entreprise est fière de ne jamais vendre ses activités principales tout en favorisant la croissance grâce à un réseau mondial, des pratiques optimales partagées et des investissements en capital. Volaris Group donne du pouvoir aux dirigeants de ses entreprises acquises, leur permettant de conserver leur autonomie tout en poursuivant des initiatives de croissance stratégique. Avec une attention particulière portée à la création de valeur durable et à l'encouragement d'une culture florissante parmi ses entreprises, Volaris a réalisé avec succès plus de cent acquisitions, fournissant une plateforme stable pour le développement continu dans l'industrie des logiciels.

Description

• Own strategic customer relationships • You will serve as the named CSM for a portfolio of key (Case Management Software) accounts, building deep relationships with administrators, end users, and executive stakeholders • You will run regular touchpoints, quarterly business reviews, and success planning sessions to keep customers aligned, engaged, and growing • Drive expansion and growth of our solutions • You will proactively identify opportunities for customers to expand their use of our products — whether through additional features, modules, or seats — and work closely with Sales to move those opportunities forward • Manage customer health in a CRM • You will maintain accurate, up-to-date account data, act on automated health alerts and trigger plays, and use the platform to stay ahead of risk and opportunity across your book of business and beyond • Serve as the voice of the customer internally • You will bring customer feedback, feature requests, and sentiment into product and leadership conversations • You will help shape how we build, prioritize, and communicate with customers

🎯 Exigences

• At least 5 years of experience in Customer Success, Account Management, or a related customer-facing role • Experience managing complex, multi-stakeholder accounts in a B2B SaaS or technology environment • Proven ability to learn new complex software • Track record of driving retention and expansion revenue • Strong facilitation and communication skills — comfortable leading cross-functional calls and executive conversations • Familiarity with customer success platforms (ChurnZero experience a strong plus) • Highly organized, proactive, and comfortable operating with ambiguity • Ability to travel up to 30% for on-site customer visits and QBRs • Preferred Experience in the criminal justice, courts, corrections, or public sector technology space or similar “case management” type software systems (healthcare, clinical) • Assisting in enhancing a Customer Success team rollout • Familiarity with implementation or professional services environments

🏖️ Avantages

• Competitive compensation • Comprehensive benefits package • Opportunity to grow as the team scales • Collaborative culture with strong cross-functional support from Product, Sales, and Leadership