Member Success Manager

🕒 il y a 12 jours

🇺🇸 États-Unis – Télétravail

💵 $80 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

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Pavilion

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2016

🤝 B2B

📚 Éducation

☁️ SaaS

💰 Venture Round en 2021-06

B2B • Education • SaaS

Pavilion est la principale communauté privée mondiale pour les leaders du Go-To-Market (GTM), offrant un espace de confiance pour les professionnels de la vente, du marketing, de la réussite client et des opérations de revenus afin de se connecter, d'apprendre et de se développer. La communauté fournit un accès à une éducation de classe mondiale, des informations exploitables et des connexions significatives, permettant aux membres de naviguer avec succès dans leur carrière. Avec plus de 10 000 membres à travers le monde et une multitude de ressources telles que des événements locaux, des sommets mondiaux et des cours éducatifs spécialisés, Pavilion soutient les professionnels à chaque étape de leur carrière, favorisant la croissance et l'engagement communautaire.

Description

• Own the end-to-end member lifecycle from post-enrollment through renewal, ensuring members consistently experience and recognize the value of Pavilion. • Monitor and manage member health and engagement signals, proactively identifying risk and opportunity across the member journey and developing appropriate interventions. • Drive retention and renewals through value-based conversations • Act as a trusted partner and advisor to members, connecting them to relevant peers, programs, and experiences. • Capture and synthesize member feedback to serve as an internal advocate for our members and inform improvements across onboarding, programming, and lifecycle experience. • Contribute to developing scalable success practices and playbooks as Pavilion grows.

🎯 Exigences

• 3+ years of experience in Customer or Member Success, Account Management, or Renewals at a subscription business • Proven experience owning renewals and retention outcomes • Strong communication skills and comfort engaging with an executive-level audience • Ability to balance high-touch relationships with operational discipline across a sizable book of business • Highly organized and comfortable operating in a fast-moving, startup environment where there isn’t always an existing playbook.

🏖️ Avantages

• Supportive and kind environment that supports remote employees • Work within a supportive, nurturing environment that values kindness and collaborative effort • Ability to positively influence and impact the lives of our members throughout the globe by enabling professional and personal development • Join a mission-driven organization that prioritizes the professional growth of its members above all • Engage with some of the brightest minds in various industries and gain insights that can propel your own career forward • Enjoy the flexibility of remote work along with the opportunity to develop new skills and advance within the company