Client Success Manager

🕒 il y a 12 jours

🏄 California – Distant

🏄 California – Remote

💵 $110 000 - $130 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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RapidRatings

Site WebLinkedInTous les Emplois

51 - 200 employés

💰 €200 000 000 Private Equity Round en 2022-02

RapidRatings® établit le standard de transparence concernant la santé financière entre les partenaires commerciaux, transformant la manière dont les plus grandes entreprises mondiales gèrent le risque d'entreprise et le risque financier. RapidRatings fournit l'analyse la plus sophistiquée de la santé financière des entreprises publiques et privées dans plus de 140 pays à travers le monde. Les analyses prédictives de la société offrent des perspectives sur la performance probable des fournisseurs, des prestataires et d'autres tiers. Pour plus d'informations, visitez rapidratings.com.

Description

• Own a named portfolio of Enterprise accounts as the senior strategic advisor • Shape and evolve client program strategy • Lead Executive Business Reviews (EBRs) and working sessions • Translate Financial Health Rating (FHR) and portfolio insights into actionable recommendations • Advise clients on best practices for supplier engagement and risk governance • Manage the renewal cycle including pricing strategy and contract structuring • Identify and qualify expansion opportunities • Carry and achieve quarterly and annual targets for gross revenue retention • Anticipate and address risks to program success • Partner cross-functionally with Product, Data, and Operations teams

🎯 Exigences

• 5 to 7 years of experience in a senior client-facing advisory, consulting, or Enterprise Customer Success role, preferably in B2B SaaS, financial services, risk management, or supply chain • Demonstrated ability to operate as a trusted advisor to senior client stakeholders • Domain fluency in supply chain risk, third-party risk, procurement, or financial analytics • Strong executive presence and the ability to lead working sessions • Proven track record of driving gross revenue retention • Excellent verbal and written communication skills • Analytical rigor and comfort with quantitative inputs • Proficiency with CRM platforms (Salesforce preferred)

🏖️ Avantages

• Attractive compensation and incentive program • Benefits package • Flexible work environment • Unlimited self-managed PTO • Continuous education and learning