Enterprise Customer Success Manager

🕒 il y a 13 jours

⛷️ Utah – Distant

⛷️ Utah – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Suralink

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2014

🛍️ eCommerce

eCommerce • Financial Services • Consulting

Suralink est une plateforme d'engagement client conçue pour améliorer le flux de travail de collecte de documents pour les professionnels de divers secteurs, notamment l'audit, la fiscalité et le conseil. En rationalisant les processus tels que la gestion des listes de demandes, le partage sécurisé de fichiers et la signature de documents, Suralink aide les entreprises à améliorer leur efficacité, à réduire le temps consacré à la gestion des documents et à favoriser de meilleures relations clients. La plateforme est adoptée par plus d'un millier d'entreprises à travers le monde, démontrant son efficacité à faciliter des opérations plus fluides dans les relations avec les clients.

Description

• Manage a portfolio of enterprise-level clients, ensuring high engagement and retention • Develop strategic relationships with executive stakeholders at client organizations • Lead in-depth business reviews to understand business challenges and align Suralink’s solutions with customer objectives • Proactively identify risks and opportunities within customer accounts and develop mitigation strategies • Generate upsell and cross sell opportunities with your assigned accounts • Drive adoption across multiple departments within enterprise clients • Act as a trusted advisor, providing industry insights and recommending tailored solutions • Partner with sales to identify expansion opportunities and execute account growth plans • Understand and advocate for customer needs and challenges with internal teams

🎯 Exigences

• 4–6 years of customer success experience managing mid to large accounts in SaaS or a related industry • Proven track record of managing complex accounts • Exceptional communication, negotiation, and presentation skills • Strong understanding of customer success processes • Ability to work cross-functionally with product, sales, and support teams • Proven ability to effectively manage and resolve client escalations, mitigating risks and ensuring positive outcomes that strengthen relationships and build trust • Experience driving adoption and managing executive relationships • Strong organization, time management, and project management skills • Empathetic, positive attitude with a desire to help our customers realize value from our products • Strong sense of urgency and responsiveness • Self-motivated with a demonstrated ability to take initiative • Adaptability to change • Familiarity with the public accounting industry is preferred

🏖️ Avantages

• Remote-friendly policy • Medical/vision/dental insurance • Flexible PTO policy and ten paid holidays • Parental leave • Professional development allowance • Community involvement