Customer Success Manager

🕒 il y a 13 jours

🐊 Florida – Distant

🐊 Florida – Remote

💵 $96 000 - $192 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

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Carrier

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1915

⚡ Énergie

🚗 Transport

🔧 Matériel

Energy • Transport • Hardware

Carrier est un leader mondial dans les solutions pour le bâtiment et la chaîne du froid, dédié à l'innovation pour créer des environnements sains, sûrs, durables et intelligents. L'entreprise est impliquée dans les systèmes de CVC et de réfrigération et se concentre sur la promotion de la santé et de la sécurité des espaces intérieurs ainsi que sur la préservation de l'approvisionnement mondial en nourriture et en médicaments grâce à ses technologies avancées. Carrier s'engage également à lutter contre le changement climatique en collaborant avec des partenaires pour favoriser la durabilité et l'efficacité énergétique des infrastructures. En explorant des solutions pour les bâtiments intelligents et la résilience énergétique, Carrier progresse vers un avenir neutre en carbone.

Description

• Own Customer Success & Satisfaction for identified accounts • Responsible for delivering customer success KPIs and program outcomes • Increase adaptation & usage of IOT Platform (Abound PI) & associated digital tools at customer’s place • Responsible for delivering planned revenue & upsell in the identified accounts • Responsible to conduct weekly/biweekly status update meeting with customers • Responsible to conduct Quarterly Business Review and drive the actions of QBR to closure • Take up status reporting and generate the program level status for executive reviews • Responsible to successful execution and closure to Pilot Programs • Create overall program communication plan, matrix, standards, etc. and ensure necessary communications to program stakeholders at customer organization • Identify and evaluate risk, developing risk and issue mitigation measures as well as identify change requests to a program from time to time • Conduct Pilot Programs • Support Sales Activities as and when required

🎯 Exigences

• Bachelor’s degree • 5+ years of experience in Customer Engagement & Success • 3+ years of Connected Buildings domain experience and IOT enabled digital products • Able to travel at least 30% of the time (domestic) • Graduate Degree • Experience working with various Building Automation Systems • Operational & technical expertise of core system HVAC assets/ BMS control systems/AHUs/RTUs/Chillers/ Pumps, Energy Management etc. • Proven ability to manage cross-functional teams without formal authority through influence and relationships • Self-driven and willing to learn and talk technology (data science, AI, IoT and analytics) • Ability to understand multi-faceted problems and work out a solution work with the larger delivery team • Interpersonal skills for managing in a team framework • Project management skills • Strong Analytics Skills • Superior presentation, written, and verbal communication skills • Leadership skills to manage across functional teams.

🏖️ Avantages

• Health Care Benefits : Medical, Dental, Vision; Wellness incentives • Retirement Benefits • Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation • Disability : Short-term and long-term disability • Life Insurance and Accidental Death and Dismemberment • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account • Tuition Assistance To learn more about our benefits offering, please click here Work with us | Carrier Corporate.