Enterprise Customer Success Manager

🕒 il y a 10 jours

🤠 Texas – Distant

🤠 Texas – Remote

💵 $132 000 - $165 000 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

🏆 Customer Success

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Sigma Computing (hiring!)

Site WebLinkedInTous les Emplois

201 - 500 employés

☁️ SaaS

🤖 Intelligence artificielle

🤝 B2B

SaaS • Artificial Intelligence • B2B

Sigma Computing est un fournisseur de premier plan de solutions d'analyse et de business intelligence de nouvelle génération. L'entreprise propose une plateforme qui intègre les tableurs, SQL, Python et l'intelligence artificielle pour permettre une analyse de données en temps réel sans compromettre la rapidité ni la sécurité. L'architecture unique de Sigma lui permet de gérer rapidement des billions de lignes tout en maintenant un environnement sécurisé et réglementé. La plateforme prend en charge divers rôles, notamment les analystes, les ingénieurs de données et les dirigeants d'entreprise. Elle est conçue pour faciliter la collaboration, permettant aux utilisateurs d'interagir avec les données et de créer des flux de travail dans un espace de travail unique. Avec des fonctionnalités telles que des insights en libre-service, des tableaux de bord, une analytique embarquée et des applications de données, Sigma Computing vise à redéfinir la business intelligence pour les organisations de toutes tailles.

Description

• Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts. • Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights. • NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support. • Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention. • Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives. • Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

🎯 Exigences

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field. • 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry. • Experience navigating complex enterprise sales environments with multiple priorities and stakeholders • Strong analytical skills with a proven ability to solve complex problems using data. • Excellent communication and interpersonal skills, with a knack for building trust and driving engagement. • Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention. • Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery) • ETL experience • Experience implementing production business intelligence solutions • Startup experience

🏖️ Avantages

• Equity • Generous health benefits • Flexible time off policy. Take the time off you need! • Paid bonding time for all new parents • Traditional and Roth 401k • Commuter and FSA benefits • Lunch Program • Dog friendly office