Senior Partner Solutions Manager

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $220 000 - $250 000 / an

⏰ Temps Plein

🟠 Senior

💻 Ingénieur Solutions

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Cresta

Site WebLinkedInTous les Emplois

51 - 200 employés

☁️ SaaS

🤖 Intelligence artificielle

🏢 Entreprise

SaaS • Artificial Intelligence • Enterprise

Cresta est une plateforme d’IA de classe entreprise conçue pour améliorer les performances des centres de contact en intégrant des agents humains et virtuels. L’entreprise propose des outils tels que Conversation Intelligence, Agent Assist et Virtual Agents, qui exploitent une IA générative en temps réel pour améliorer l’expérience client, stimuler la croissance du chiffre d’affaires et accroître la productivité des agents. Grâce à sa plateforme d’IA, Cresta aide les entreprises des secteurs de la finance, des télécommunications et du retail à réduire leurs coûts et à gagner en efficacité en transformant les interactions clients en enseignements exploitables. En se concentrant sur les comportements qui génèrent des résultats commerciaux, Cresta vise à élever le standard du service client et à maximiser le retour sur investissement pour ses clients.

Description

• Serve as the primary technical point of contact and platform expert for technology and solution partners • Lead partner onboarding, training, and ongoing enablement initiatives • Develop and deliver solution workshops, technical certifications, and best practice documentation • Support partners in designing scalable, high-impact programs for joint customers • Collaborate with partners to define and build joint go-to-market strategy. • Translate customer and partner requirements into achievable outcomes. • Work cross-functionally with Product, Professional Services, and Sales to prioritize partner-driven roadmap items. • Support partner-influenced deals through demos, proof-of-value engagements, and ROI workshops. • Educate partners on how to position and technically validate Cresta alongside their own services and platforms. • Collaborate with internal and partner Sales teams to support partner motions for both technical and solution partners • Provide technical support during partner-led sales cycles, including demos, solution validation, and RFP responses • Identify new joint use cases and vertical-specific opportunities • Track and report on solution adoption and partner performance metrics • Identify technical gaps or friction points in partner implementations. • Partner with enablement to develop scalable training materials, customer and partner facing collateral, and sales assets • Gather structured feedback from partners to inform product improvements • Ensure consistent quality across partner-delivered implementations

🎯 Exigences

• 6+ years of experience in Solutions Engineering, Partner Engineering, Customer Success, or similar roles • 5+ years of experience working in the Contact Center space • Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments • Desire to be a platform expert and provide technical guidance • Ability to translate business requirements into technical solutions • Proven ability to work cross-functionally with Sales, Product, and Engineering teams • Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences • Strong project management and organizational skills

🏖️ Avantages

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees