Solutions Engineer, AI Agent

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $160 000 - $205 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💻 Ingénieur Solutions

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 16%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Cresta

Site WebLinkedInTous les Emplois

51 - 200 employés

☁️ SaaS

🤖 Intelligence artificielle

🏢 Entreprise

SaaS • Artificial Intelligence • Enterprise

Cresta est une plateforme d’IA de classe entreprise conçue pour améliorer les performances des centres de contact en intégrant des agents humains et virtuels. L’entreprise propose des outils tels que Conversation Intelligence, Agent Assist et Virtual Agents, qui exploitent une IA générative en temps réel pour améliorer l’expérience client, stimuler la croissance du chiffre d’affaires et accroître la productivité des agents. Grâce à sa plateforme d’IA, Cresta aide les entreprises des secteurs de la finance, des télécommunications et du retail à réduire leurs coûts et à gagner en efficacité en transformant les interactions clients en enseignements exploitables. En se concentrant sur les comportements qui génèrent des résultats commerciaux, Cresta vise à élever le standard du service client et à maximiser le retour sur investissement pour ses clients.

Description

• Be the AI Agent expert. Serve as the go-to internal and external expert on Cresta's AI Agent capabilities, engaging early in the sales process to establish technical credibility and accelerate opportunity velocity. • Work hand-in-hand with Core SEs. Partner closely with Core SEs as the AI Agent specialist, owning the AI Agent technical narrative. • Lead AI Agent workshops. Design and facilitate technical discovery workshops with prospective customers to explore AI Agent use cases, define implementation scope, and align on a path to value, translating business problems into agent-powered solutions. • Own use case and API discovery. Lead deep-dive technical discovery sessions to surface, propose, and refine AI Agent use cases. Evaluate integration requirements and API feasibility to give the deal a solid technical foundation. • Support high-stakes AI Agent demos. You step in to own the most complex and high-stakes AI Agent demonstrations in partnership with the Core SE team. • Engage early as a specialist resource. Enter opportunities early, helping to qualify and shape AI Agent deals before proof-of-value, bringing depth and structure to the technical conversation from the start. • Build the business case. Partner with Sales Directors and Core SEs to translate AI Agent solutions into financial ROI models, contributing to ROI workshops and framing the business case in terms that resonate with economic buyers. • Partner with FDX. Collaborate closely with Forward Deployed PMs and Engineers in both directions, ensuring smooth handoff from pre-sale to deployment and pulling FDX learnings on agent performance, edge cases, and customer outcomes back into pre-sale positioning and discovery. • Close the product feedback loop. Synthesize patterns from AI Agent opportunities and provide structured feedback to Product and Engineering, accelerating Cresta's roadmap to stay ahead of enterprise demand. • Elevate the SE team's AI Agent fluency. Share expertise across the broader SE organization through enablement, playbooks, and informal coaching, raising the team's collective capability.

🎯 Exigences

• 5+ years in a customer-facing technical role, with at least 1–3 years in pre-sales selling to large enterprises • Hands-on experience designing, building, or selling AI Agents or agentic AI systems, including familiarity with agent frameworks, orchestration patterns, and LLM-based architectures • Practical understanding of APIs, integration patterns, and how enterprise systems connect to AI Agent workflows • Experience with Conversational AI, contact center platforms, or voice/chat automation technologies • Demonstrated ability to make complex AI concepts accessible, translating technical depth into clear business value for both technical and non-technical stakeholders • Natural workshop facilitator and collaborator, equally comfortable whiteboarding with a prospect's engineering team and presenting to a C-suite audience • Highly organized, meticulous in preparation, and relentlessly focused on delivering excellent prospect experiences • Resourceful problem-solver who can navigate ambiguity, rally internal support, and drive complex technical conversations to a clear outcome • Ability to write Python for prototyping, scripting, or demo customization is a plus • Familiarity with Salesforce.com and enterprise contact center technologies is a plus • You embody our core values

🏖️ Avantages

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees