Customer Success Manager

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Cropster

Site WebLinkedInTous les Emplois

51 - 200 employés

☁️ SaaS

🤝 B2B

🌾 Agriculture

SaaS • B2B • Agriculture

Cropster est une entreprise leader sur le marché des logiciels en tant que service (SaaS), offrant des solutions logicielles complètes pour l'industrie du café. Leur logiciel est conçu pour améliorer la productivité et rationaliser les opérations des producteurs de café, torréfacteurs, gérants de cafés, et autres acteurs de la chaîne d'approvisionnement du café. Cropster propose une gamme de produits, y compris des outils pour enregistrer des données brutes, surveiller les conditions de séchage, et améliorer la gestion des stocks. Grâce à des fonctionnalités améliorées par l'IA et un accent sur l'efficacité opérationnelle, Cropster aide ses clients à améliorer la qualité et à réduire les coûts à travers plusieurs sites. Connue pour ses solutions flexibles et sa tarification transparente, Cropster est reconnue dans le monde entier pour son support professionnel et sa technologie innovante dans la production et le commerce du café.

Description

• Serve as a trusted advisor to existing customers within your designated region, driving revenue growth while fostering long-term relationships • Conduct regular customer check-ins to align product capabilities with desired outcomes, optimize feature utilization, and recommend subscription enhancements • Lead discovery calls, product demos, and consultative conversations with existing accounts • Guide new customers through onboarding and platform adoption, identifying opportunities to increase value through additional services • Partner with an expansive existing customer base to minimize churn and maximize value • Drive recurring revenue by identifying expansion opportunities and upselling existing customers • Analyze account performance and provide actionable recommendations for growth • Re-engage inactive customers through proactive outreach, relationship building, and identification of upsell or cross-sell opportunities • Track and report on pipeline, account activity, and key metrics that support revenue growth. • Gather and communicate customer feedback, insights, and feature requests to support product and marketing initiatives • Collaborate cross-functionally with internal teams to deliver a seamless customer experience and support business objectives.

🎯 Exigences

• A Bachelor's degree in Business, Marketing, or a related field • Several years of experience in a Customer Success or customer service role, ideally in a B2B SaaS environment, with a track record of increasing customer retention and satisfaction • Written and verbal fluency in English and Spanish • Strong communication and a passion for delivering a top-notch customer experience • Demonstrated ability to manage multiple accounts, drive growth, retain customers, and expand business opportunities • Organized and self-motivated with strong analytical and problem-solving skills • Comfortable working independently in a fast-paced setting • A goal-oriented mindset and the persistence to follow through on sales opportunities • Experience in the coffee industry or familiarity with Cropster’s market is a plus • Proficiency in CRM platforms such as HubSpot or Salesforce is a plus • Understanding of technical SaaS products and subscription-based models • Willingness to travel occasionally (up to 15%) for industry events and customer visits.

🏖️ Avantages

• medical, dental and vision health plans • employer-provided HRA • 401k with employer contribution • budgets for education & wellbeing • professional development • remote work and home office • very flexible working hours without core hours • paid time for volunteer work • access to mental health support • discounts for really great coffee