Client Success Manager

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RYNO Strategic Solutions, LLC

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2008

☁️ SaaS

Marketing • Digital Marketing • SaaS

RYNO Strategic Solutions, LLC est une agence de marketing digital de premier plan, spécialisée principalement dans l'industrie des services à domicile et des améliorations de l'habitat. Elle propose une large gamme de services marketing incluant l'optimisation pour les moteurs de recherche (SEO), la publicité au coût par clic (PPC), la conception de sites web, le marketing sur les réseaux sociaux, la production vidéo et la gestion des annonces de services locaux (LSA). En tant que partenaire Google Premier, elle se concentre sur l'augmentation de la quantité et de la qualité du trafic organique pour les entreprises de services à domicile telles que le CVC, la plomberie, l'électricité, et plus encore. Son système de reporting exclusif RYNOtrax™ fournit des métriques transparentes pour aider les entreprises à comprendre leurs sources de clients et à identifier des opportunités de croissance. Grâce à des campagnes sur mesure, RYNO Strategic Solutions vise à améliorer considérablement la présence digitale et la croissance des entreprises de ses clients dans le secteur des services à domicile.

Description

• - Develop and oversee the execution of sophisticated, customized marketing strategies that align with and exceed client goals • - Define and drive the marketing strategy for each client • - Communicate effectively with clients via phone/email/Zoom on a weekly basis, addressing requests and managing projects through the internal project management system • - Analyze and interpret data from industry platforms such as Microsoft Ads, Google Ads, Google Local Service Ads, GA4 etc., and create actionable insights and proactive recommendations in the form of comprehensive campaign performance reports • - Foster relationships with strategic partners for RYNO’s clients, ensuring satisfaction and retention, acting as a trusted advisor • - Expand client relationships by growing services delivered and revenues generated within your accounts • - Generate client referrals that result in new RYNO clients • - Collaborate cross-functionally with analysts/strategists, and additional team members to ensure alignment with client goals • - Stay at the forefront of industry trends, continuously learning and integrating cutting-edge marketing strategies and tactics • - Mentor Client Success Coordinators • - Build strong relationships with both clients and the RYNO team • - Additional job duties as assigned by management

🎯 Exigences

• - 3+ years of account management experience in a fast-growing digital marketing agency, with a strong background in client-facing roles • - Experience driving revenue growth by securing new client business and upselling solutions • - Stellar communication, presentation, and interpersonal skills for handling escalations and building strong relationships with clients and internal teams • - Hands-on experience with Paid Media and/or SEO strategies, including strong analytical skills and proficiency with platforms like Microsoft Ads, Google Ads, Google Local Service Ads, and Google Analytics 4 • - Expert in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams) • - Proven experience in an agency environment, successfully managing multiple client accounts and adapting to fast-paced workflow • - Strong work ethic with a commitment to delivering results and helping businesses grow • - Strong ability to solve complex problems and resolve conflicts proactively • - Ability to thrive in a fast-paced environment with tight deadlines • - Preferred but not required: Certifications in Fundamentals of Digital Marketing, Google Ads Search, Google Ads Display, and Google Analytics (GA4)

🏖️ Avantages

• **We’ve got you covered! ** • RYNO is proud to offer a variety of benefits to support employees and their families, including: • - **Remote-first culture** with flexible work options • - **Performance based bonuses** to reward excellence • - **Medical, Dental, Vision, and Life Insurance** • - **401(k) matching** to help you plan for your future • - **6 weeks of paid parental leave** for new parents • - **$2,000 annual tuition reimbursement** for continued education • - **Wellness stipend** to support your health and fitness • - **Monthly data stipend** to support your remote work environment • - **Paid vacation and sick time off** for work-life balance • - **11 paid holidays** to enjoy throughout the year • - **Paid days for a Cause** to give back to your community • - **Paid birthday holiday** to celebrate your special day • - **Comprehensive Employee Assistance Program** for personal support • - **Leadership and career advancement** opportunities • - **Anniversary rewards** to celebrate milestones • - **Inclusion, Diversity, Equity & Access** (IDEA) Committee • - **Awesome team merch!**