Retainer Management Team Manager

🕒 il y a 8 jours

🤠 Texas – Distant

🤠 Texas – Remote

💵 $140 000 - $195 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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CrowdStrike

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Intelligence artificielle

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike est une société de cybersécurité qui fournit des services de sécurité cloud pour mettre fin aux intrusions. Reconnue comme un leader de la protection des endpoints, de la sécurité des identités et du cloud, et du Managed Detection and Response (MDR), CrowdStrike propose la plateforme Falcon, qui intègre l’intelligence artificielle pour offrir une visibilité, une détection et une protection en temps réel contre des cybermenaces sophistiquées. L’efficacité de l’entreprise à sécuriser les réseaux et les données en fait un partenaire de confiance pour les entreprises du monde entier.

Description

• Manage a team of Associate Consultants, Consultants, Senior Consultants, and Principal Consultants • Provide regular coaching, feedback, and career development support • Own day-to-day operational health of the Retainer Management program • Develop, maintain, and continuously improve team processes and documentation • Serve as the primary escalation point for complex, sensitive customer situations • Act as a key liaison between the Retainer Management team and internal stakeholders • Identify and support cross-sell and upsell opportunities in partnership with Sales

🎯 Exigences

• Meaningful experience in people management capabilities • Directly managed a team and owned the full employee lifecycle • Experience overseeing customer relationship management programs • Working knowledge of cybersecurity services or incident response operations • Ability to build trust and maintain positive working relationships across teams • Strong written and verbal communication skills • Strong organizational skills and ability to manage competing priorities • Proactive, solutions-oriented mindset with problems resolution abilities

🏖️ Avantages

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe