Customer Support Specialist

Emploi pas sur LinkedIn

🕒 il y a 11 mois

🌵 Arizona – Distant

🌵 Arizona – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💝 Support Client

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Crystorama

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 1958

🛒 Commerce de détail

🛍️ eCommerce

👥 B2C

💰 €100 000 Pre Seed Round en 2022-03

Retail • eCommerce • B2C

Crystorama est une organisation novatrice et visionnaire qui constitue une source d'éclairage décoratif haut de gamme depuis sa création à Brooklyn, New York, en 1958. Ils proposent une gamme diversifiée de produits d'éclairage incluant lustres, appliques et suspensions dans divers styles tels que le milieu du siècle, le moderne, le côtier et le traditionnel. Crystorama est fier d'améliorer les environnements et de contribuer au bien-être des individus en illuminant leurs espaces avec des solutions d'éclairage magnifiquement conçues.

Description

• Engage with customers through phone, email, or live chat, responding to inquiries, troubleshooting issues, and ensuring quick, efficient solutions to their needs. • Address and resolve customer complaints, aiming for positive outcomes that maintain and enhance customer relationships. • Keep meticulous records of customer interactions, noting details on complaints, inquiries, resolutions, and feedback to aid in trend tracking and improvement. • Work closely with Sales, Technical Support, and other departments to provide holistic solutions that enhance the customer journey. • Assist customers with product and service recommendations, guiding them through usage to ensure a seamless experience. • Offer step-by-step guidance to customers, explaining best practices, and assisting with troubleshooting to enhance their satisfaction and product familiarity. • Actively participate in identifying areas for service improvement, sharing ideas to streamline processes, and elevating customer satisfaction levels. • Conduct periodic satisfaction surveys to gather insights, suggestions, and areas of improvement for our support services.

🎯 Exigences

• High school diploma or equivalent; a degree in a relevant field is advantageous. • Proven experience in a customer support role, preferably within the technology, SaaS, or engineering industries. • Familiarity with Microsoft Office Suite and a quick learner when it comes to software tools. • Ability to work independently in a remote setting and manage time effectively. • A positive attitude, willingness to learn, and a commitment to professional growth.

🏖️ Avantages

• Remote Flexibility: Enjoy a fully remote role, providing the autonomy and balance that modern professionals seek. • Competitive Pay & Benefits: Attractive salary package, health benefits, retirement plans, and paid time off. • Professional Development: Access to training resources, mentorship, and career progression pathways. • Collaborative Team Environment: Join a team where innovation is encouraged, and every employee's contributions are valued.